Customer Service Ambassador

2 weeks ago


Akron, Ohio, United States Epiphany Management Group Full time
About the Role

As a Customer Service Representative with Epiphany Management Group, you will play a vital role in delivering exceptional support to our healthcare provider clients. Your primary responsibility will be to provide timely and effective assistance to clients via phone, chat, and email.

Key Responsibilities
  • Respond to client inquiries and resolve issues in a professional and courteous manner.
  • Provide clear and concise instructions to clients on various client tools and software.
  • Work collaboratively with the team to ensure seamless support and resolution of client issues.
  • Participate in ongoing training and development to enhance technical skills and knowledge.
  • Contribute to the development of process improvements and best practices to enhance client satisfaction.
Requirements
  • High school diploma or equivalent required.
  • Previous customer service experience, preferably in a healthcare or technical support environment.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Strong problem-solving and analytical skills.
  • Proficiency in technical troubleshooting and software applications.
What We Offer
  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • A competitive salary and benefits package.
  • The opportunity to work with a leading healthcare management company.


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