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IT Support Specialist

1 month ago


Santa Ana, California, United States Orangewood Foundation Full time
Job Title: IT Help Desk Technician

Orangewood Foundation is seeking a highly skilled and motivated IT Help Desk Technician to join our team. As a key member of our IT department, you will be responsible for providing technical support to our staff and ensuring the smooth operation of our technology systems.

Key Responsibilities:
  • Provide technical support to staff via phone, email, and in-person
  • Deploy and maintain staff and youth-facing computers, mobile devices, printers, and other technology tools
  • Troubleshoot and resolve technology issues in a timely and efficient manner
  • Collaborate with the IT team to plan, develop, and implement technology projects and services
  • Work with other departments to identify areas of improvement and implement technology solutions
Requirements:
  • Completed two years of higher education, bachelor's degree preferred
  • Two years of experience in desktop or technology support preferred
  • Excellent customer service and communication skills
  • Ability to remain flexible, innovative, and adaptive to change
  • Ability to learn new technologies and skills
  • General knowledge of Windows 10/11 and basic networking principles
Working Environment:

The IT Help Desk Technician will be required to work onsite full-time and may be required to use a personal vehicle. The position requires standing, sitting, typing, bending, and lifting up to approximately 50 lbs.

Orangewood Foundation is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees. The salary for this position is $23.50 to $27.00 per hour.