Network Operations Center Support Specialist
7 hours ago
About the Company:
Veros Real Estate Solutions is a growing technology company that develops, operates, and maintains custom software and business analytic solutions for the financial services industry. We are looking for a self-motivated, independent person to play a critical role in supporting the company's end-user technology needs.
Job Description:
Reporting to the Director of IT Hosting, the primary objective of this position is to maintain a well-documented, continued high-performance, high-availability presence for Veros production systems and infrastructure. The responsibilities of the role specifically include operation and maintenance of the public-facing production technology infrastructure, including both Primary and Backup data centers, as well as major internal production and development systems. Responsibilities also include serving as the primary point of client contact for technical support outside regular business hours.
Principal Responsibilities:
Resolve tickets as quickly and thoroughly as possible
Perform physical security walkthroughs and administration of facilities
Monitor, resolve, and escalate issues within critical infrastructures, Anti-Virus, Backups, and Systems
Assist in maintenance of applications (managing services, putting up maintenance pages, etc.)
Apply security updates to Windows Servers
Perform systems inventory, package deployments, and server updates
Other duties as assigned by management
Qualifications and Requirements:
Ability to assess situations and escalate following proper procedures using various contact methods and documenting it via ticketing system
Strong written and verbal communication skills
Previous NOC experience and/or data center experience a plus
1-3 years Windows Server OS experience
1-3 years VMWare Experience
Knowledge of Linux and Cisco devices is a plus
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