Community Manager

2 weeks ago

Sterling Heights, Michigan, United States Avanath Full time
About Avanath

Avanath is a leading property management company dedicated to providing affordable housing solutions for hard-working American families. Our mission is to cultivate the American Dream by creating a positive experience for our residents and staff.

The Role

We are seeking a highly skilled Community Manager to oversee the daily operations of our community. As a key member of our team, you will be responsible for fostering a sense of community, providing exceptional customer service, and driving business growth.

Key Responsibilities
  • Resident Relations
    • Ensure a positive experience for residents throughout their life cycle, from move-in to move-out.
    • Implement a system for providing all necessary services to residents, including prompt action to correct complaints.
    • Serve as an advocate for residents by effectively communicating concerns to senior leadership.
    • Function as a resource center for residents on all matters affecting their community-living experience.
    • Responsible for resident events and retention programs.
    • Refer residents to appropriate services and agencies as needed.
    • Maintain a secure and confidential file for each resident.
  • Fiduciary
    • Monitor the financial health of the community by regularly reviewing budget comparisons.
    • Drive financial growth through marketing and leasing new and turnover residential units.
    • Manage and execute all budgets, rent rolls, projections, and occupancy goals.
    • Implement a system to achieve 0% rent delinquency.
    • Prepare and produce monthly reports and financials in an accurate and timely fashion.
    • Collaborate with the Regional Manager to prepare the Property Annual Operating Budget.
    • Prepare and submit subsidy vouchers as needed.
    • Oversee large capital projects and communicate with multiple departments.
  • Staff Leadership
    • Challenge team members to achieve higher levels of performance by establishing and communicating immediate and long-term goals.
    • Coordinate and oversee on-site operations, including budget implementation, compliance matters, vendor relationships, and rent collections.
    • Promote high-performing team execution through regular feedback, training, and development.
    • Empower collaboration and inclusivity, building trust and transparency.
    • Demonstrate effective communication skills and ensure active communication with residents, community, agencies, owners, and team members.
    • Regularly assess employee performance through on-the-spot feedback and the performance review process.
    • Recognize team members for meeting or exceeding company expectations and manage poor performers by establishing clear expectations.
    • Respond to team member concerns, maintenance issues, resident problems, breaches of security, and emergencies.
    • Create and supervise personnel schedules to ensure maximum operational efficiency.
    • Ensure the community's curb appeal is immaculate at all times.
  • Adherence to Property Management Rules, Regulations, and Guidelines
    • Conduct business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, and all other laws pertaining to the apartment industry.
    • Meet compliance and eligibility requirements as established by local, state, and federal agencies.
    • Ensure proper procedures are followed as detailed in the employee and management handbooks.
    • Respond to potential housing violations and liability concerns regarding the community.
    • Seek approval and guidance from the Regional Manager within specified parameters.

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