Shift Operations Manager
19 hours ago
Crumbl Cookies is seeking a motivated Shift Lead to oversee daily operations during designated shifts, supervise employees, and ensure our customers receive outstanding service.
The Shift Lead's responsibilities include creating a shift schedule, dealing with no-shows, delegating tasks, handling cash up, and reporting any issues to the manager.
To be successful as a Shift Lead, you should be able to manage a team of people and ensure all duties are performed accurately.
Key Responsibilities:
- Supervise employees, assign duties, and create a shift schedule.
- Monitor team performance and ensure duties are performed efficiently.
- Report any issues that arise during the shift to management.
- Manage employee requests and transgressions.
- Ensure compliance with company policies, health, and safety standards.
- Coach team members and train new staff.
- Open and close registers, account for the daily intake, and prepare cash deposits.
- Handle customer issues and employee disputes.
About Crumbl Cookies:
Crumbl was co-founded by Jason McGowan (CEO) & Sawyer Hemsley (COO). They both teamed up and dove head-first into the world of baking. After thousands of dollars in wasted dough, recipes that did not live up to their expectations, and cookies that are just plain embarrassing to them today, the two cousins decided to take their 'perfect cookie quest' to the people. They gathered feedback and tested recipes — a practice that is still part of the Crumbl process — until they created the world's best chocolate chip cookie.
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