Customer Service Representative

4 weeks ago


Carmel, Indiana, United States Lennar Full time
Customer Care Representative

We are Lennar, a leading homebuilder dedicated to making an impact and creating an extraordinary experience for our Homeowners, Communities, and Associates. Our Customer Care Representatives are critical links between homebuyers and trade partners, conducting final orientations, diagnosing, scheduling, and completing warranty service work. This role requires maintaining positive homeowner relations, coordinating repair work, and ensuring satisfaction with the services provided.

Your Role on the Team
  • Schedule and oversee repairs, ensuring completion within specified timeframes.
  • Maintain service request logs and documentation of all work performed.
  • Evaluate performance of trade partners and materials, reporting back to management.
  • Participate in department meetings and emergency on-call rotation schedules.
Your Toolbox
  • High school diploma or GED; Associate's degree or equivalent is preferred.
  • 1-3 years of experience in residential customer service or construction field preferred.
  • Valid driver's license with a good driving record.
  • Strong communication, organizational, and time-management skills.
Life at Lennar

At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone's Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar's policies and applicable plan terms. Visit Lennartotalrewards.com to view our suite of benefits.

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

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