Customer Service Team Lead

6 days ago


Wellesley, Massachusetts, United States Roche Bros Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Roche Bros. As a key member of our front-end operations, you will be responsible for supporting the Customer Service Manager in overseeing daily store operations and ensuring exceptional customer satisfaction.

Responsibilities
  • Provide support to the Customer Service Manager in leading the front-end team and driving customer service excellence
  • Assist in promoting company image as a service-oriented operation where every associate greets, assists, renders efficient service, and thanks customers in a prompt, courteous, friendly, and business-like manner
  • Resolve customer complaints to the full satisfaction of the customer
  • Provide an open-door atmosphere conducive to high associate morale and excellent customer service
  • Commit to the 'Golden Rule' and work with associates to build a strong customer service team
Requirements
  • Possess a passion for people and a commitment to customer service excellence
  • Have successful experience with company training programs
  • Show initiative, work with limited supervision, make decisions, provide direction, and use sound judgment to act upon opportunities to solve problems
  • Be detail-oriented, organized, confident, and demonstrate excellent communication skills
About You

You will have the opportunity to work in a dynamic environment where you can grow and develop your skills. We offer competitive compensation and benefits packages, including an estimated salary of $19.25 per hour, based on the location of the store.


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