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Insurance Support Specialist

2 months ago

Waukesha, Wisconsin, United States Myknowledgebroker Full time
Job Summary

We are seeking a highly motivated and detail-oriented Client Support Specialist to join our team at Myknowledgebroker. As a key member of our S.M.A.R.T. processing team, you will be responsible for providing exceptional customer service, investigating insurance policy coverages, and assisting in the daily operations of our Commercial Lines department.

Key Responsibilities
  • Issuing certificates of insurance, processing policy changes and audits, and obtaining client loss reports
  • Creating schedules of insurance and scanning/indexing documents in our electronic database
  • Assisting our Customer Service Team and Sales Executives internally, and eventually customers with various insurance needs
Requirements
  • High School Diploma; Associates Degree preferred
  • Minimum of two years general office experience
  • Exceptional customer service skills
  • Detail oriented with strong organizational and multi-tasking abilities
  • Accuracy, efficiency, and a proactive approach to problem solving
  • Excellent written and verbal communication skills
  • High level of professionalism with strong interpersonal skills
  • Outstanding phone etiquette and listening skills
  • Continuous learning attitude
What We Offer
  • Competitive salary and paid time off benefits
  • Every other Friday afternoon off
  • Discounted passes to local area attractions
  • Smart Casual attire
  • Onsite Workout Facility
  • Sit/stand desks for ergonomic comfort
  • Community involvement through creative fundraising events
  • Opportunity to express yourself through a variety of company-sponsored committees
About Myknowledgebroker

We are a dynamic and growing company that offers careers, not jobs. Our culture is that of a small company with the benefits of a large company. We offer a family-friendly work environment with a 37.5 hour work week, 401K with company match and annual profit sharing, medical, dental, vision, life, and flex spending accounts, and discounted personal auto and homeowners insurance.