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Customer Experience Manager

2 months ago

Monteagle, Tennessee, United States Pilot Company Full time
Job Summary

Pilot Company is seeking a highly motivated and customer-focused Customer Experience Manager to join our team. As a key member of our retail operations team, you will be responsible for supervising employees and ensuring the smooth operation of our stores.

Key Responsibilities
  • Customer Service: Provide exceptional customer service to our guests, responding to their needs and ensuring a positive experience.
  • Team Leadership: Supervise and motivate a team of employees, providing guidance and support to ensure they have the tools and resources needed to succeed.
  • Store Operations: Oversee the day-to-day operations of the store, including inventory management, cash handling, and maintaining a clean and safe environment.
  • Problem-Solving: Identify and resolve customer complaints and issues in a timely and professional manner.
  • Communication: Effectively communicate with employees, customers, and corporate representatives to ensure seamless operations and resolve any issues that may arise.
Requirements
  • Previous Experience: Previous experience in retail operations or a related field is required.
  • Customer Service Skills: Excellent customer service skills and the ability to maintain a customer-focused culture.
  • Leadership Skills: Strong leadership skills and the ability to motivate and supervise a team.
  • Communication Skills: Effective communication skills and the ability to work with employees, customers, and corporate representatives.
  • Flexibility: Ability to work a flexible schedule, including nights, days, weekends, and holidays.
Benefits
  • Fuel Discount: Enjoy a discount on fuel purchases.
  • Nation-wide Medical Plan/Dental/Vision: Access to a comprehensive medical plan, dental, and vision coverage.
  • 401(k): Participate in a 401(k) retirement plan.
  • Flexible Spending Accounts: Take advantage of flexible spending accounts for medical and childcare expenses.
  • Adoption Assistance: Receive assistance with adoption expenses.
  • Tuition Reimbursement: Pursue higher education with tuition reimbursement.
  • Flexible Schedule: Enjoy a flexible schedule that allows for work-life balance.
  • Weekly Pay: Receive weekly pay for your hard work.