Retail Solutions Specialist

4 days ago


San Antonio, Texas, United States Asurion Full time
Job Title: Bilingual Floating Retail Specialist

Job Summary: We are seeking a highly motivated and customer-focused Bilingual Floating Retail Specialist to join our team. As a key member of our retail team, you will be responsible for delivering exceptional customer experiences, providing technical expertise, and driving sales in a fast-paced retail environment.

Key Responsibilities:

  • Travel to various locations within the district to provide in-store support and maintain a flexible schedule.
  • Be the face of Asurion and deliver personalized customer experiences that exceed expectations.
  • Provide technical expertise and troubleshoot customer electronic devices to resolve issues efficiently.
  • Drive quality sales in job fusion roles such as Delivery & Expert Set up and Messaging.
  • Monitor virtual messaging platforms and upsell Asurion home+ products based on business needs.
  • Complete initial 5-week training, including Apple & Samsung Certifications.
  • Manage inventory and partner with cross-functional teams to deliver programs and processes.
  • Share best practices between stores to ensure consistent and efficient delivery of service and repairs.
  • Drive own vehicle safely and responsibly to and from locations in various situations.
  • Through interactions with customers, demonstrate integrity in serving, solving, and selling with expectations to listen to customer needs and provide accurate information.

Requirements:

  • 1+ years of customer service/sales experience.
  • 6+ months experience with product service support or electronics troubleshooting (preferred).
  • Ability to work a flexible retail schedule, based on business needs.
  • Must be willing to travel a radius of up to 50 miles from store to store, supporting multiple store locations, with limited notice.
  • Travel for this position should be expected up to 100% of the time.
  • Must have a valid driver's license and satisfactory driving record with at least 1 year of driving experience.
  • A completed background check (criminal and drug test).
  • Basic knowledge of Microsoft Office.
  • Knowledge of mobile devices and operating systems.
  • For messaging support, required that employees work in a distraction-free workplace and is ergonomically set to meet the company's standards.
  • Must meet minimum internet speed requirements: 10 Mbps download speed / 5 Mbps upload speed.
  • Must have a hard-wired internet connection (Wifi or Hotspots are not allowed).

We Offer:

  • Certifications & ongoing training.
  • Competitive hourly pay & performance-based bonuses.
  • Benefits – Health, Dental, Vision and more.
  • Paid Time off.
  • Career growth opportunities.
  • Skills development and hands-on training.
  • Uniform allowances.
  • Mileage Reimbursement.
  • And more Asurion offers a wide range of perks and benefits for mental, physical and financial health.

About Us:
Asurion is a global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position. Our products and services help 350M+ customers worldwide.



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