Trading Support Specialist

2 weeks ago


Houston, Texas, United States DRW Holdings, LLC. Full time
Job Summary

We are seeking a highly skilled Trading Support Engineer to join our team at DRW Holdings, LLC. As a key member of our Trade Management team, you will provide mission-critical support for our Openlink Endur platform and related systems.

Key Responsibilities
  • Provide best-in-class production support for Openlink Endur, ensuring efficient software deployment, configuration processes, and proactive monitoring to anticipate and prevent issues.
  • Ensure maximum trading system availability to avoid missing key trading opportunities.
  • Offer support for Endur production systems and various integration points across multiple geographic locations.
  • Develop and maintain Endur scripts for process automation, complementing this with proprietary software and third-party technologies as appropriate.
  • Troubleshoot production incidents related to Endur, stemming from internal and external factors.
  • Automate configuration and rollout procedures to minimize manual errors and uphold flawless change management.
  • Collaborate with traders, developers, back office, QA, infrastructure, technical support, business development, and various management teams globally.
  • Help end users and developers understand core trading and back-office systems to ensure efficient and correct use of available tools.
  • Manage user access to Endur, related tools, and 3rd party applications.
  • Build documentation for common procedures, troubleshooting scenarios, and system architecture.
  • Coordinate efforts with other support teams to ensure continuity and consistency of support in a 24x7 environment.
Requirements
  • Direct experience with Openlink Endur (version 16 or higher) in a support or system administration capacity.
  • Strong Windows platform support experience, with Linux knowledge being advantageous.
  • Script development skills, particularly related to automating Endur processes.
  • SQL knowledge, including queries, updates, table creation, and basic database maintenance.
  • Experience with other commodities and Openlink systems; for example, prior experience with systems like BroadPeak K3, WebICE, Trayport, eCat, YesEnergy, and/or Findur is beneficial but not required.
  • Demonstrated understanding of network communications.
  • Must have some flexibility in work schedule to help ensure team coverage; rotating on-call coverage required.
  • B.S. in Computer Science, an equivalent degree, or equivalent work experience.
  • Self-motivation and intellectual curiosity, with a strong desire to continually improve the production support function.
  • High level of ownership and accountability, reliability, and strong follow-through.
  • Ability to handle pressure and time constraints with composure, multitask, and switch contexts efficiently.
  • Strong organizational skills, including the ability to effectively plan and prioritize.
  • Must have strong communication skills and demonstrate the ability to have clear and concise conversations, both written and verbal, with a variety of personalities.
  • The capacity to quickly apply prior context to troubleshooting and communication efforts.


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