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Customer Service Representative Gator BodyShop
1 month ago
Responsibilities:
- Ensure every customer is satisfied through all phases of the repair process.
- Support insurance partners and customers in a timely and professional manner.
- Build relationships with customers by effectively responding to calls, text messages, and walk-in business.
- Coordinate communications between customers and the Estimatics team.
- Communicate and coordinate estimate appointments, repair appointments, rental cars, deductible payments, etc.
- Facilitate all administrative aspects of the repair process.
- Manage payment process, which could include credit, check, and cash handling.
- Perform other duties as assigned.
Qualifications:
- Previous experience interacting with customers.
- Computer skills that include the ability to navigate multiple computer programs at the same time.
- Demonstrated ability to multitask.
- Comfortable interacting with multiple groups of people, including customers, team members, and company leaders.
