Desktop Hardware Refresh Specialist

7 days ago


Albany, New York, United States TEKsystems Full time
Job Overview

We are seeking a skilled Desktop Refresh Technician to join our team at TEKsystems. As a key member of our team, you will be responsible for refreshing desktop hardware, ensuring seamless operations, and providing exceptional customer service.

Key Responsibilities
  • Onsite communications with operations in real-time
  • Swapping old devices with new devices
  • Updating records with new hostnames
  • Testing workflows devices are used for
  • Updating ServiceNow
  • Retirement process of old devices
  • Post-deployment support
  • Escalating any issues around deployment in a timely fashion to Trinity team and if needed to TEKsystems Delivery Manager
Requirements
  • Desktop support experience (understanding workflow, process, intake)
  • Hardware troubleshooting – laptops, desktops, printers, monitors, scanners, etc.
  • Microsoft Desktop Technologies
  • Prior deployment experience in a hospital environment – comfortable interacting with hospital end users
  • Understanding healthcare environment
  • Provides Exemplary Customer Service (relatable, reassuring, empathetic, strong communication, great listener)
  • Strong attention to detail, analytical thinker, problem solver
  • Need to be able to lift 50+ lbs
  • Must have reliable personal transportation
Compliance
  • Medical screenings: Flu shot, TB test, MMR Titer, Varicella Titer, Tdap
  • COVID vaccination required (fully vaccinated)
  • Drug test required
  • Background Check Required, includes education verification


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