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Desktop Support Specialist

2 months ago

Albany, New York, United States SilverXis,Inc Full time
Job Summary

SilverXis, Inc. is seeking a skilled Desktop Support Specialist to provide hardware and software support for equipment at correctional facilities throughout the state.

Key Responsibilities
  • Review support requests and prioritize tasks under the direction of OITS staff and DOCCS Education.
  • Schedule travel to perform in-person support and maintenance throughout New York State.
  • Travel to DOCCS facilities to perform PC replacements, troubleshoot academic and general business labs, install and train on Windows Servers, PCs, and Thin Clients as needed.
  • Complete travel authorization and voucher forms.
  • Answer support calls and document issues within a trouble ticketing system on days not traveling.
Mandatory Requirements
  • 7+ years of experience in the field of Information Technology.
  • Experience in the usage and support of a collection of development platforms, technical architectures, or business applications and products that run on those platforms.
Requirements
  • 100% Onsite work.
  • 48 months of experience in general computer repair or troubleshooting.
  • 24 months of experience in Active Directory configuration, management, or troubleshooting.
  • Minimum of 36 months of experience troubleshooting or installing PCs in LAN configuration with at least 20 networked devices.
  • 12 months of experience working within a secure facility setting.
  • 24 months of experience in a position that required travel at least 50% of hours worked.
  • 24 months of experience in a position that required direct contact with end users or customers at least 50% of hours worked.
  • CompTIA A+ Certification or equivalent.
  • 12 months of experience developing training programs and documentation or performing face-to-face user training.