Technical Support Expert

3 weeks ago


Dallas, Texas, United States SEMNOX SOLUTIONS LLC Full time

We are SEMNOX SOLUTIONS LLC, a dynamic organization seeking a skilled Technical Customer Support Specialist to join our team. This role is responsible for delivering high-quality technical assistance and troubleshooting issues related to software, hardware, network, and systems.

The ideal candidate will be fluent in Spanish, have a college degree in information technology or a related field, and at least 2 years of experience in a technical customer support role.

Key responsibilities include receiving and managing incoming support requests, conducting hands-on troubleshooting and diagnosis, performing installations and upgrades, testing and validating fixes, and creating comprehensive documentation of frequently occurring support requests.

This position requires exceptional verbal and written communication skills in both English and Spanish, as well as experience supporting and installing on-premise and SAAS POS systems, restaurant technology systems, data reporting & analysis, self-service kiosks, digital signage, access control systems, RFID lockers, e-commerce applications, mobile apps, RFID-based debit card systems, and cashless payment systems.

The estimated salary for this position is $70,000 - $90,000 per year, based on the location in Dallas, US.



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