Technical Support Expert

4 days ago


Dallas, Texas, United States Resurgens Orthopaedics Full time
IT Support Engineer L2 Job Description:

This role is a part of a collaborative team that provides a superior computing environment to our Care Centers. As an IT Support Engineer L2, you will drive daily to your assigned clinic sites on a bi-weekly rotation.

You will be the escalation point to the L1 engineers on the support team and participate in various projects such as building out new Care Centers, M&A activity, and improving desktop automation services.

Essential Duties:
  • Provides coverage of the IT Support phone queue during normal business hours
  • Responds to and resolves escalated support requests across a wide variety of issues
  • Participates in a weekly rotation to the assigned clinic sites

Qualifications:
  • Associates Degree in information technology or related field and at least five years of related experience
  • Reliable transportation is a must
  • Ability to travel to work with practices when required

Estimated Salary: $70,000 - $85,000 per year

About Resurgens Orthopaedics:

We are a premier provider of musculoskeletal care in the United States. Our team of experts is dedicated to delivering high-quality patient care and exceptional service to our patients and partners.

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