Customer Service Associate West Pasco Tent

3 weeks ago


Holiday, Florida, United States Metropolitan Ministries Full time

About Metropolitan Ministries

We are a grassroots, donor, and volunteer-fueled community nonprofit that has been providing life-changing solutions for those who are homeless and at risk of becoming homeless in Tampa Bay since 1972.

Job Summary

We are seeking a Customer Service Associate to support our West Pasco Tent Donor Lane during the months of November and December. The successful candidate will be responsible for greeting and thanking donors, collecting donations, and training and overseeing volunteers assigned to the Donor Lane.

Key Responsibilities

  • Greet and thank each donor who drives through the West Pasco Tent Donor Lane
  • Assist with collecting donations and recording donation amounts
  • Collect donor bio information digitally and send donor an emailed receipt
  • Train and oversee volunteers assigned to West Pasco's Donor Lane
  • Assure protein counts are recorded in appropriate tracking software
  • Support the tent team in other tasks as assigned

Requirements

High School Diploma or GED completed. Training and/or experience in customer service preferred. Must be able to work within a multi-disciplinary team framework, communicate effectively in English, and demonstrate maturity and sensitivity to issues of faith, culture, and other sources of diversity.



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