Customer Service Representative West Pasco Tent

4 weeks ago


Holiday, Florida, United States Metropolitan Ministries Full time
Job Title: Customer Service Associate West Pasco Tent

About Us:

Metropolitan Ministries is a nonprofit organization dedicated to providing life-changing solutions for those who are homeless and at risk of becoming homeless in Tampa Bay. We are a grassroots, donor, and volunteer-fueled community organization that serves families in Hillsborough, Pinellas, Pasco, Polk, and Hernando counties with compassion, practical help, and a willingness to make a huge difference.

Job Summary:

We are seeking a Customer Service Associate to support our West Pasco Tent Donor Lane during the months of November and December. The successful candidate will be responsible for greeting and thanking donors, collecting donations, training and overseeing volunteers, and ensuring the smooth operation of the tent.

Responsibilities:

  • Greet and thank each donor who drives through the West Pasco Tent Donor Lane
  • Assist with collecting donations and recording donation amounts
  • Collect donor bio information digitally and send donor an emailed receipt
  • Train and oversee volunteers assigned to West Pasco's Donor Lane
  • Assure protein counts are recorded in appropriate tracking software
  • Support the tent team in other tasks as assigned

Requirements:

  • High School Diploma or GED completed
  • Training and/or experience in customer service preferred
  • Ability to work within a multi-disciplinary team framework
  • Effective communication skills in English
  • Dependability and maturity
  • Ability to plan and organize work and attend to detail
  • Ability to handle job-related matters in a professional and diplomatic manner

Physical Requirements:

  • Hearing and speaking ability which allows for effective oral communication of information
  • Physical, emotional, and spiritual stamina to handle job-related issues and stress
  • Ability to lift 40 lbs and work in an area where temperature is not regulated

Other:

  • Demonstrates a passion for the mission and vision of Metropolitan Ministries
  • Must pass applicable pre-employment screening and demonstrate legal authorization to work in the United States

Equal Opportunity Employer:

Metropolitan Ministries is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences.



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