Customer Service Team Leader
3 weeks ago
Job Title: Customer Service Team Leader
Estimated Salary: $80,000 - $110,000 per annum, depending on experience and qualifications.
Job Description:
As a Customer Service Team Leader at Thermo Fisher Scientific, you will be responsible for leading a team of customer service representatives, ensuring seamless communication with customers, and driving business growth through effective order management. Your primary focus will be on developing strong relationships with field sales, warehouse, and manufacturing teams to enhance the customer experience. You will also work closely with internal business partners to bridge commercial functions and customer expectations.
Key Responsibilities:
- Develop a defined working relationship between Field Sales and Customer contacts to enhance the customer experience.
- Lead the team through a robust management plan for their day-to-day activities and growth opportunities.
- Use various ERP systems (SAP, Baan, Macola) frequently to provide order management insight as it relates to expected shipment dates, backorders, and supply chain planning.
- Bridge the gap between commercial functions and customer expectations by developing a cadence with appropriate internal LPD business partners.
- Interface directly with the Order Management, warehouse, and manufacturing teams as required for order edits.
Required Skills and Qualifications:
- High school diploma or equivalent; Bachelor's degree preferred in Business Administration or a scientific field.
- 3+ years of related customer service experience or equivalent customer-centric role.
- Outlook, SFDC, Baan, and SAP experience.
- Excellent written and oral communication skills.
Benefits:
We offer competitive remuneration, an annual incentive plan bonus, healthcare, and a range of employee benefits. Our company culture values integrity, intensity, involvement, and innovation, making us an exciting place to work.
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