Housekeeping Operations Specialist
3 days ago
We are seeking a highly organized and skilled Housekeeping Operations Specialist to join our team at AccorHotel.
Job Summary:
The Housekeeping Operations Specialist is responsible for coordinating daily housekeeping activities, ensuring exceptional guest experiences, and maintaining a safe and efficient work environment.
Key Responsibilities:
- Coordinate daily housekeeping assignments and VIP guest lists with Room Attendant Supervisors and Houseman Attendants.
- Monitor and report on housekeeping activities, ensuring timely completion of tasks and address any issues promptly.
- Use HotSOS Housekeeping application (REX) to assign room attendant sections, highlight VIPs and special requests, and track progress.
- Prepare Houseman assignment sheets and highlight special requests for guest rooms and VIP arrivals.
- Answer guest calls, respond to inquiries, and delegate tasks to relevant departments or colleagues.
- Monitor queue and rush rooms, ensuring timely completion of tasks and address any issues promptly.
- Communicate with Front Desk, PM Coordinator, and Manager to ensure seamless operations and address any concerns.
- Run backup reports as instructed and maintain accurate records of housekeeping activities.
Requirements:
- Bachelor's degree or equivalent in a related field.
- Previous experience in housekeeping or a related field is preferred.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Basic knowledge of computer software and hardware.
- Ability to lift up to 25 pounds and stand for long periods.
Salary: $22.50/hour USD
Benefits: AccorHotel offers a competitive salary, comprehensive benefits package, and opportunities for career growth and development.
Working Hours: Full-time, approximately 40 hours per week
Location: AccorHotel, [Insert Location]
How to Apply: If you are a motivated and organized individual with a passion for housekeeping, please submit your application, including your resume and cover letter, to [Insert Contact Information].
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