HVAC Technical Support Specialist

3 days ago


Orlando, Florida, United States Watsco Full time
Job Title: HVAC Technical Support Specialist

Carrier Enterprise, a subsidiary of Watsco, Inc., is seeking an experienced HVAC Customer Assurance Manager to join our team in Orlando, Florida.

Job Summary:

We are looking for a skilled professional to deliver post-sales technical support and training to customers and distributors of our HVAC products. The selected candidate will provide technical training on products as needed, handle high call volumes in a call center environment, and provide onsite equipment and controls assessment and technical assistance.

Responsibilities:
  • Deliver post-sales technical support and training to customers and distributors
  • Provide technical training on products as needed
  • Handle high call volumes in a call center environment
  • Provide onsite equipment and controls assessment and technical assistance
  • Report problem situations and resolutions to external and internal customers
Requirements:
  • Physical ability to climb ladders, access roofs, and work in extreme environments
  • Strong partnership relationships with sales teams
  • Ability to manage multiple priorities and build strong relationships with internal and external stakeholders
  • Exceptional communication skills and proficiency with Microsoft Office applications
  • Solid understanding of the HVAC industry from sales, installation, and service views
Benefits:
  • Competitive salary and incentive plan based on sales
  • Health, dental, vision, life insurance, and 401K benefits

Carrier Enterprise is an Equal Opportunity Employer.



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