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Senior Property Claims Resolution Specialist II

2 months ago

Denver, Colorado, United States Liberty Mutual Full time
Compensation Philosophy
The initial salary range for this position is influenced by various factors such as expertise, experience, education, certifications, and geographical location. The comprehensive salary range for this role reflects the competitive market value for all employees in similar positions nationwide and offers opportunities for advancement as employees grow and excel in their roles. Certain positions at Liberty Mutual may include a compensation structure that encompasses commission and/or bonus earnings, which vary based on several criteria outlined in the compensation plan for the position.

Role Overview
This position involves managing, investigating, and resolving high-severity Property Loss claims with limited oversight. The role emphasizes delivering outstanding customer service to policyholders. You may also support Customer Claims Representatives during in-person inspections or policyholder interactions when necessary.

Attendance and active participation in training sessions are essential for your success.

Key Responsibilities:
  • Investigate, assess coverage for losses, and adjust all aspects of high-severity Property Loss claims.
  • Conduct on-site inspections, prepare appraisals for property repairs, and issue payments to policyholders when feasible.
  • Collaborate with Liberty network contractors during the appraisal process.
  • Independently evaluate high-severity and/or large losses.
  • Engage with Liberty network contractors in the claims appraisal process and participate in re-inspections of contractors referred by Liberty.
  • Clarify coverage details, assist policyholders with damage itemization, emergency repairs, and additional living arrangements.
  • Coordinate various vendor services, including contractors, emergency repairs, cleaning services, and replacement services.
  • Identify potentially fraudulent claims.
  • Recommend referrals to the Special Investigations Unit (SIU) when necessary and assist SIU in their investigations and claim resolutions.
  • May be required to participate in catastrophe response efforts, assist in managing catastrophe operations, ensure quality control of independent contractors, and troubleshoot complex or high-profile cases.
  • For catastrophe roles, expect significant travel to claim locations.
  • Support the training of property personnel and act as a technical resource for the office. May provide assistance in the absence of the Claims Team Manager.
Qualifications:
  • Knowledge of coverage options in various homeowner policies is required.
  • Proven ability to manage claims of high complexity and exposure.
  • Strong negotiation skills are essential.
  • Ability to independently manage workload while demonstrating sound judgment.
  • Exceptional customer service skills are a must.
  • Excellent written and verbal communication skills, along with strong interpersonal abilities.
  • Proficient computer skills and the ability to navigate multi-faceted systems, along with analytical capabilities.
  • A Bachelor's Degree or equivalent experience, along with a minimum of 5 years of relevant experience, is typically required.
  • Completion of advanced property training is necessary.
  • Ability to obtain necessary licensing as required.
About Liberty Mutual
**This position may have in-office requirements based on the candidate's location.**

At Liberty Mutual, our mission is to empower individuals to embrace the present and confidently plan for the future. We foster an environment that prioritizes openness, inclusion, trust, and respect. Here, you will find a diverse array of roles and a workplace dedicated to transforming your passion into a fulfilling career.

Liberty Mutual has consistently been recognized as a "Great Place to Work" by Great Place to Work US for several years. We have also been named one of the "100 Best Places to Work in IT" by IDG's Insider Pro and Computerworld in 2020. For many years, we have been acknowledged by Forbes as one of America's Best Employers for Women, one of America's Best Employers for New Graduates, and one of America's Best Employers for Diversity. To learn more about our commitment to diversity and inclusion, please visit our website.

We appreciate your dedication, integrity, and commitment to improvement, and we prioritize our people by offering benefits that support your overall well-being. To explore our benefit offerings, please visit our website.

Liberty Mutual is an equal opportunity employer. We do not tolerate discrimination based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran status, pregnancy, genetic information, or any other basis prohibited by federal, state, or local law.

Fair Chance Notices:
  • California
  • San Francisco
  • Los Angeles
  • Philadelphia