In-Plant Solutions Specialist

2 weeks ago


Birmingham, Alabama, United States MSC Industrial Direct Full time
About the Role

We are seeking a highly skilled In-Plant Solutions Specialist to join our team at MSC Industrial Direct. As a critical member of our organization, you will be responsible for providing exceptional service to drive long-term customer satisfaction.

Key Responsibilities
  • Customer Service: Assist customers with procurement and order placement, and manage MSC ControlPoint Solutions to drive the MSC value with these customers.
  • Inventory Management: Manage the MSC ControlPoint Solutions, which may include standard Vendor Managed Inventory, Vending, or Storeroom management programs, and may require ordering, product put away and optimization.
  • Sourcing Strategy: Determine optimal sourcing strategy for key customer projects, which may require collaborating with the Category Team to support MSC's mission to drive savings and improve the customer's shop floor.
  • Customer Engagement: Participate and engage in customer plant and/or production meetings, strategic initiative projects, Lean/Six Sigma events, and collaborate with the account team to maximize customer satisfaction and future projects.
  • Problem Resolution: Resolve on-site customer product and service issues by providing sales-related solutions utilizing common and alternative sources of information, and consult with other associates and strategic suppliers to locate the most effective sources of information.
  • Communication: Communicate customer concerns to management to ensure effective and lasting problem resolution, and work closely with vendors to locate sources for product, produce quotes, expedite orders, and arrange product training.
  • Culture Fostering: Foster the MSC Culture in the department and throughout the company to ensure fulfillment of MSC's vision and unity of purpose.
Requirements
  • Education: A High School Diploma or the equivalent experience is required, and a College degree is preferred.
  • Experience: 2+ years of inbound/outbound telephone sales, outside sales, storeroom or inventory management, customer service or equivalent military experience is required, and industry experience is preferred.
  • Skills: Computer literacy and proficiency with email, various internet browsers, and/or the Windows operating system is required, and excellent problem-solving skills, customer service and sales skills, verbal and written communications skills are also required.
What We Offer

We offer a competitive salary starting at $69,300 depending on experience, and a comprehensive benefits package. We are an equal opportunity employer and welcome applications from diverse candidates.



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