Unified Communications Engineer

6 days ago

Fort Belvoir, Virginia, United States Chenega MIOS SBU Full time
Job Summary

We are seeking a highly skilled AV/VTC Systems Engineer to join our team at Chenega MIOS SBU. As a key member of our organization, you will be responsible for evaluating, designing, documenting, installing, implementing, testing, maintaining, operating, removing, upgrading, and modifying video teleconferencing equipment systems.

Key Responsibilities

  • Provide technical support and services in the AV Engineering Team, supporting a DoD organization with video teleconferencing services.

  • Resolve system operational problems by troubleshooting and performing fault isolation.

  • Responsible for generating and complying with customer organization and contractual recurring daily, weekly, and monthly reporting requirements; nonrecurring and special reports.

  • Perform site surveys, generate Bill of Materials, lead integration, testing, and installations of new facilities (office spaces, conference rooms, etc.).

  • Develop and implement metrics capture processes and procedures, quality control and assurance processes and procedures; perform other tasks as assigned, and demonstrate proficiency, accuracy, and attention to detail in assigned duties.

  • Draft Standard Operating Procedures (SOPs) for VTC Engineering operations.

  • Perform equipment custodian duties, including inventory asset management and accountability functions.

  • Provide life cycle refresh projections for AV/TC infrastructure and AV equipment build-out projects.

  • Conduct site surveys to establish AV/TC systems and equipment customer requirements.

  • Provide on-site support primarily at the main customer site location; provide occasional alternate or satellite site support, and/or travel as needed.

  • Responsible for evaluating, designing, documenting, installing, implementing, testing, maintaining, operating, removing, upgrading, and modifying video teleconferencing equipment systems.

  • Perform connection testing and troubleshooting of VTC systems for DoD operations.

  • Monitor and track system performance and usage.

  • Repair, replace, or reprogram faulty equipment, as required.

  • Provide client consulting and training on control, interfaces, and use of the audio/visual and VTC equipment.

  • Complete annual company and customer training requirements according to established policies and procedures.

  • Record labor hours daily in an online corporate system.

  • Travel up to 10%.

  • Other duties as assigned.

  • Non-recurring and special reports.

Requirements

  • Associate degree in Computer Information Management, Information Technology, or related field of study OR

  • High school diploma or GED and an additional 4+ years of IT Systems or Helpdesk support experience.

  • 4+ years of relevant work experience.

  • CompTIA A+, Network+, or Security + certification is required within 6 months of the start date.

  • TS/SCI clearance required.

Preferred Qualifications

  • Familiar with AR 25-1 and DoD PAM 25-91.

  • Ability to apply Security Technical Implementation Guides (STIGS) requirements on UC technologies.

  • Must have experience configuring/maintaining/sustaining Extron, Crestron, AMX, and Cisco UC/VTC technologies.

  • Experienced in Cisco Unified Communications Manager/Cisco Meeting Serve Technologies Operations and Maintenance.

  • Experience with DITSCAP/8500.2 IA controls desired.

  • Experienced with IEEE 802.3 Ethernet, TCP/IP, QoS, ISDN, Firewall Traversal, SIP, H.323, and relevant video standards as well as DoD Video Security Technical Implementation Guides (STIG) processes, familiarity with and ability to comply with the Defense Information Systems Agency (DISA) operational

  • Experienced with multi-security classified /unclassified IP video teleconferencing/presentations.

  • Experience with networking, LAN/WAN, and Telecommunications Industry Association (TIA) cabling standards.

  • Understanding of PKI

  • Knowledge of AV/VTC sessions, Call Managers, scheduling, and of AV/VTC services with outside agencies for executive-level users.

  • Ability to perform duties in the DoD classified and unclassified environments, including the use of KIV-7 encryption keys for ISDN/IP classified connectivity.

  • Working knowledge of SIP, ISM, H232, H320, H460, TLS, RTP, SRTP, TCP/IP, and UDP; content control protocols, video compression standards; packet analyzers; routing protocols and networking fundamentals; Tandberg, Polycom, and Cisco video and voice technologies.

  • Full working knowledge of commercial construction methods, like ceiling deck constructions, wall framing, structural engineering, electrical wiring, and cable/fiber installation.

  • Proficient in Microsoft Office, including PowerPoint, Word, Excel, Access, and Outlook.

  • Knowledge of TCP/IP network routing and switching.

  • Knowledge of wireless technologies.

  • Must have the ability to attend all customer in-person meetings and conferences as requested.

  • Must have the ability to communicate with others effectively both orally and in writing

  • Ability to multi-task in a high-stress, performance-based environment.

  • Ability to establish priorities and meet established deadlines.

  • Ability to travel up to 10%.

How You'll Grow

At Chenega MIOS SBU, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn.

We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.

Benefits

At Chenega MIOS SBU, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.

Learn more about what working at Chenega MIOS SBU can mean for you.

Our Culture

Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.

Corporate Citizenship

Chenega MIOS SBU is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.

Learn more about Chenega's impact on the world.

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