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Lead Patient Care Specialist

2 months ago

New Castle, Pennsylvania, United States Leafwire Full time

**Job Summary**

Leafwire is seeking a highly skilled and experienced Lead Patient Care Specialist to join our team. As an Assistant Store Manager, you will be responsible for leading our Patient Care team and ensuring that our customers receive the best possible experience.

**Key Responsibilities**

  • Provide exceptional customer service and ensure that all customers receive a positive experience.
  • Lead the Patient Care team in accordance with our company's mission, vision, and goals.
  • Follow established policies for sales and customer service to ensure customer satisfaction.
  • Maintain in-depth knowledge of all products and strains in the store, as well as industry-wide product knowledge.
  • Responsible for monitoring and maintaining inventory levels, ensuring an assortment of products, and communicating inventory action items with the GM or Store Manager.
  • Assist all patients and customers in making the right product choices by being knowledgeable of how different methods of cannabis consumption affect our patients differently. Suggest dosage starting points and upward titration for inexperienced patients.
  • Complete and appropriately delegate (if applicable) tasks assigned during scheduled shift, including:
    • Correct cash handling and discount application.
    • Verification of proper paperwork, documentation, and ID for patients.
    • Accurate use and maintenance of the Point of Sale (POS) system.
    • Accurate and timely data entry of patient profiles in both the POS system and the regulatory electronic verification systems.
    • Assistance in verifying order deliveries for accuracy.
    • Security measures and safety compliance.
    • Maintenance of an organized and clean store.
    • Management of visitor log.
    • Maintenance of open communication with the management team and other coworkers.
    • Reporting of team member issues or patient situations.
  • Work with General Manager and/or Store Manager to ensure retail store operations run smoothly, properly, and in compliance with the applicable rules and regulations, including:
    • Daily activities, maintenance, and patient information for any reported issues and/or complaints.
    • Work with the Store Manager and/or the GM to properly onboard and train new Patient Care Specialists.

**Requirements**

  • Bachelor's degree preferred.
  • Cannabis experience preferred.
  • 2+ years in a supervisory or management role in a retail setting required, preference for specialty retail.
  • Inventory control experience required.
  • Must be proactive, with strong work ethic, attention to detail, and strong communication and leadership skills.
  • Meet timelines consistently and be able to effectively work under pressure.
  • Continuously open to constructive, developmental feedback.
  • High level of interpersonal skills in a fast-paced, deadline-oriented environment, often working cross-functionally.
  • Strong math skills.
  • Ability to use standard office equipment and computer software including word processing, database management, spreadsheet applications, and email.