Fraud Customer Service Representative
1 week ago
We are seeking a highly skilled and detail-oriented Fraud Customer Service Representative to join our team at Conduent State & Local Solutions, Inc. As a key member of our customer service team, you will be responsible for resolving multi-product fraud-related client requests in a fast-paced environment.
Key Responsibilities- Answer inbound calls from customers/clients with questions concerning and/or related to their account.
- Respond and identify client needs, recommending solutions when fraud has been identified.
- Analyze and identify potential fraudulent situations and suspicious activity through monitoring of card alerts and fraud prevention reporting.
- Process disputes and fraud claims in accordance with client policies and guidelines.
- Escalate items requiring risk review, exception handling, or further analysis through appropriate channels.
- Explain complicated topics in a clear and concise manner.
- Provide a high level of professional and courteous service using empathy when needed, while conducting account investigations.
- Log cases in database detailing actions taken on accounts and conversations with customers.
- Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.
- Full-time employment with a competitive hourly rate of $16.75.
- Opportunity to earn up to $350 a month through our RBC Incentive Plan.
- Shift differential of $1.50 an hour for working hours between 6:00 PM to 6:00 AM, Monday - Sunday.
- Weekend shift differential of $1.00 an hour for working hours between 6:00 AM to 6:00 PM, Saturday - Sunday.
- Paid training and career growth opportunities.
- Great work environment with benefits including vacation, sick time, holiday pay, medical, dental, vision, life insurance, and 401K.
- Must be at least 18 years of age or older.
- Must have a High School Diploma or equivalent.
- 1+ years of customer/client service experience, including experience handling difficult client situations.
- Must be able to successfully pass a criminal background, credit check, and security fingerprint.
- 1+ years of experience in the banking/financial industry.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
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