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Collision Center Customer Service Representative

2 months ago

Boerne, Texas, United States Vic Vaughan Toyota of Boerne Full time
Customer Service Representative for Collision Center

Vic Vaughan Toyota of Boerne is seeking an experienced professional to join our team as a Customer Service Representative for our Collision Center. As a key member of our team, you will be responsible for providing exceptional customer service, processing paperwork and reports, and assisting with daily administrative duties.

Key Responsibilities:
  • Assist customers with the repair process and provide clear communication regarding next steps.
  • Monitor and maintain accurate records of body shop metrics, including productivity reports and payroll records.
  • Establish and maintain strong relationships with insurance adjusters and customers to ensure repeat and referral business.
  • Prepare and review final billing for completed repair orders, ensuring accuracy and timeliness.
  • Control accounts receivable for body repair work, ensuring prompt payment and resolution of any issues.
Requirements:
  • 2+ years of experience in a customer-facing role, preferably in a collision repair or automotive industry setting.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers, insurance adjusters, and internal teams.
  • Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
  • Basic understanding of estimating software and collision repair processes.

Vic Vaughan Toyota of Boerne is a family-owned and operated business that values its employees and customers. We offer a competitive compensation package and opportunities for growth and development. If you are a motivated and customer-focused individual looking for a new challenge, we encourage you to apply.