Customer Service Representative, CA
5 days ago
Dunn-Edwards is a leading provider of high-quality paint and coatings, committed to delivering exceptional customer service and supporting the growth of our employees.
Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Lead to join our team in CA. As a Customer Service Lead, you will be responsible for ensuring a distinctive shopping experience for all guests and executing store operations during scheduled shifts.
Key Responsibilities:- Model outstanding customer service and selling skills
- Allocate staff and resources to keep the sales floor stocked
- Organize sales floor and stock areas
- Build trusted partnerships with our painting professionals
- Interact with customers via phone and in-person to offer expert advice
- Process and complete transactions
- Uphold Dunn-Edwards store vision of fast and reliable service
- Continuously learn about the industry, products, and services through Dunn-Edwards Learning Network and various job certification programs
- Four years of High School with diploma or GED equivalent
- Previous experience in a shift supervisory role is a plus
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Ability to write routine reports and correspondence
- Ability to operate Point-of-Sale computer system and complete cash transactions accurately
- Health insurance
- Dental insurance
- Vision insurance
- Vacation and holiday pay
- Paid sick time
- 401K program including company match
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