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Customer Service Representative

2 months ago

Poway, California, United States Planet Fitness Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative at Planet Fitness. As a key member of our front desk team, you will be responsible for providing exceptional customer service, ensuring a positive member experience, and promoting our Judgement Free Zone.

Key Responsibilities
  • Greet and Engage with Members: Provide a warm and welcoming experience for members, prospective members, and guests.
  • Enforce the Judgement Free Zone: Uphold the values and standards of our Judgement Free Zone, ensuring a safe and inclusive environment for all members.
  • Front Desk Operations: Handle all front desk activities, including answering phones, checking members into the system, and facilitating new member sign-ups.
  • Member Support: Respond to member questions and concerns in a timely and professional manner, escalating issues to Assistant Managers or Managers as needed.
  • Cleaning and Maintenance: Maintain a clean and organized workspace, adhering to company standards.
  • Sales and Promotions: Promote sales of tanning lotions and memberships, driving revenue growth and member engagement.
Requirements
  • Customer Service Background: Previous experience in customer-facing roles, preferably in a fitness or retail environment.
  • Basic Computer Proficiency: Familiarity with computer systems and software, including membership management systems.
  • Passion for Fitness and Health: A genuine interest in fitness and health, with a desire to promote a healthy lifestyle.
  • Upbeat and Positive Attitude: A friendly and approachable demeanor, with a strong focus on providing exceptional customer service.
  • Experience in Sales: Previous experience in sales or sales-related roles, with a proven track record of meeting or exceeding sales targets.
  • Punctuality and Reliability: A strong sense of responsibility, with a commitment to arriving on time and meeting deadlines.
What We Offer
  • Competitive Hourly Rate: $16.50 per hour, with opportunities for growth and advancement.
  • Equal Employment Opportunities: We are an equal opportunity employer, committed to diversity and inclusion in the workplace.