Platform Engineer, Corporate Technology

4 weeks ago

Newark, Delaware, United States Prudential Ins Co of America Full time

Job Summary:

As a Platform Engineer on the Corporate Technology team at Prudential Ins Co of America, you will play a crucial role in supporting our user community, configuring the iManage and OpenText tool sets, and managing the servers that underpin these systems.

Our team is dedicated to fostering a culture of innovation and technical excellence, where your skills will directly contribute to the success of our organization.

Key Responsibilities:

User Support:
Provide technical support and troubleshooting for users of iManage Work, ensuring seamless document management and collaboration.

Assist users in resolving any issues they encounter while using the system.

System Configuration:
Assist in configuring and customizing iManage Work to meet the organization's needs.

Set up user roles, permissions, and workflows to ensure the system operates efficiently and securely.

Training:

Conduct training sessions and create user manuals to enhance staff proficiency in using iManage Work effectively.

Ensure that all users are well-versed in the system's functionalities.

Integration Management:
Collaborate with IT teams to integrate iManage Work with other software applications used within the organization.

Ensure smooth data flow and interoperability between systems.

OpenText Responsibilities:

Records Management Oversight:

Manage the implementation and maintenance of the OpenText records management system, ensuring compliance with internal and external record-keeping regulations and security standards.

Maintain accurate and secure records.

Data Migration:
Assist in the migration of data from legacy systems to OpenText.

Ensure that the system is sized appropriately to accommodate volume requirements, and that performance is within benchmark tolerances.

User Access Management:

Oversee user access and permissions in OpenText, including synchronization with the Active Directory repository and ensuring that staff have appropriate access to records while maintaining security protocols.

System Maintenance:

Perform regular maintenance, including vendor software updates, vendor patch management, and preliminary testing of the OpenText software to ensure optimal performance, security, and functionality.

Server Management:

Monitor and manage the on-premises servers hosting OpenText, including performance tuning, backups, updating, patching, disaster recovery planning and testing, as well as vulnerability management.

Troubleshooting:

Diagnose and resolve technical issues related to the OpenText system and its infrastructure, ensuring minimal downtime and disruption.

Patch Management:

Implement and manage maintenance schedules for enterprise and server software to ensure compliance with internal and external standards and requirements.

Requirements:

Education:
Bachelor of Computer Science or Engineering or experience in related fields

Skills:
Lead and effectively leverage diverse ideas, experiences, thoughts, and perspectives to the benefit of the organization
Experience with agile development methodologies and Test-Driven Development (TDD)
Knowledge of business concepts, tools, and processes that are needed for making sound decisions in the context of the company's business
Ability to learn new skills and knowledge on an on-going basis through self-initiative and tackling challenges
Excellent problem-solving, communication, and collaboration skills

Significant Experience and/or Deep Expertise with the Following:

Core Platforms & Languages:
SaaS, Python, APIs
Unit, interface, and end-user testing concepts and tooling (functional & non-functional)
Advanced knowledge with SaaS Platforms and Integrations
Configuration and administration of core capabilities, integrations, security, access control
Experience with SQL, Excel, XML, and XSLT

iManage Work Responsibilities:

User Support:
Provide technical support and troubleshooting for users of iManage Work, ensuring seamless document management and collaboration.