Bilingual Customer Care Associate

2 weeks ago


Edmond, Oklahoma, United States Teleflora Full time

Position Title: Bilingual French Customer Service Representative

Company Overview:

Teleflora is dedicated to providing exceptional service and support to our network of florists across North America. We pride ourselves on our commitment to quality and customer satisfaction.

Benefits:

  • Comprehensive benefits package including Medical, Vision, and Dental coverage
  • 401k plan with company contributions
  • Generous vacation policy starting at 3 weeks, increasing with tenure
  • 8 Paid National Holidays
  • Paid Sick Leave
  • Life and Dependent Life Insurance
  • Long Term Disability coverage
  • Education Reimbursement programs
  • Access to an onsite gym
  • Wellness incentives through Virgin Pulse
  • Free smoking cessation support
  • Opportunities for charitable donations through Wonderful Giving
  • Focus on work-life balance

Job Responsibilities:

As a Bilingual French Customer Service Representative, you will serve as the primary point of contact for our member florists. Your responsibilities will include:

  • Handling incoming calls related to customer service inquiries
  • Assisting with billing questions and confirming floral orders
  • Reinforcing Teleflora's commitment to outstanding customer service during each interaction
  • Providing support for various customer requests, including product and directory orders
  • Resolving issues related to credit card transactions and deposits
  • Performing additional duties as required

Qualifications:

To be successful in this role, candidates must possess:

  • Fluency in both French and English
  • Strong written and verbal communication skills
  • Ability to make decisions independently
  • Attention to detail and accuracy
  • 1-2 years of experience in Customer Service or Call Center environments
  • Basic math and computer skills
  • Typing speed of at least 25 WPM

Working Conditions:

This position may require extended hours to meet business needs. Flexibility in shift scheduling is essential, and holiday time off may be limited due to increased order volume.

Additional Information:

All candidates must be willing to comply with COVID-19 vaccination requirements unless a valid exemption is provided. Teleflora is an Equal Opportunity Employer, and we encourage all qualified applicants to apply.



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