Technical Support Specialist

2 weeks ago

Cincinnati, Ohio, United States MIS Solutions LLC Full time
Job Title: Support Technician

At MIS Solutions LLC, we are seeking a highly skilled and motivated Support Technician to join our team. As a Support Technician, you will play a critical role in providing top-notch technical support to our clients, ensuring their hardware and software needs are met.

Key Responsibilities:
  • Provide tier 1 hardware and software support to assigned partners, resolving issues with desktops, laptops, and printers.
  • Diagnose and resolve moderate system hardware, software, network, and operator issues.
  • Interface extensively with end users, peers, and management for the resolution or escalation of system hardware, software, network, and operator issues.
  • Maintain accurate records for management reporting and detailed documentation.
  • Assist and train end users on basic and some complex software issues on their PCs.
  • Desktop maintenance and support, including evaluating hardware/software requirements for system compatibility.
  • Support for systems and applications, including PC workstations, personal and workgroup printers, enhancing PC performance, virus outbreak prevention, internet connectivity, mobile device management, VOIP support, and configuring and deploying new desktop/laptop devices and software.
Requirements:
  • Proficiency in Windows 11, 10, 8.1, 8, 7, Vista, XP, and knowledge of Mac PCs.
  • Proficiency in all versions of Microsoft Office and the Microsoft 365 admin portal.
  • Understanding of basic networking, cloud computing, and server roles.
  • Ability to multi-task with strong organization and customer service skills.
  • Ability to work in a team environment, presenting a professional image and commanding the respect of staff and peers.
  • Requires strong initiative, detail orientation, ability to interpret problems, and decisive decision-making skills.
  • Solid analytical and problem-solving skills, excellent written and verbal communication skills, and exceptional interpersonal communication skills.
Perks and Benefits:
  • Monthly vehicle stipend, freeing you from tracking mileage.
  • Monthly cell phone stipend.
  • Monthly home internet stipend.
  • Celebrating birthdays for all staff members.
  • Employee of the Month bonus.
  • Certification bonuses to support your professional growth.
  • Additional pay for after-hours work.
  • Extra compensation for hourly project work.
  • Complimentary beverages and snacks for those midday cravings.
  • Monthly cookouts or catered lunches to enjoy together.
  • Quarterly offsite team building events, fostering camaraderie.
  • Unforgettable end-of-year Holiday party, complete with annual bonuses.
  • Wide range of employee discounts to enhance your lifestyle.
  • Retirement plan for long-term financial security.
  • Paid time off to relax and rejuvenate.
  • Life insurance coverage for peace of mind.
  • Full medical benefits to keep you healthy and thriving.

Salary ranges from $40,000 - $55,000 based on experience.

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