Multi-Location Shop Manager
2 days ago
The Penny Ice Creamery is seeking an exceptional leader to join our team as a Multi-Location Shop Manager in the South Bay. As a key member of our management team, you will be responsible for ensuring the smooth and efficient daily operations of multiple locations in the South Bay.
Key Responsibilities- Train, manage, coach, and discipline staff to uphold expectations of excellence.
- Ensure smooth daily operations at all times, including scheduling staff and managing labor costs.
- Communicate with staff regularly, perform weekly check-ins to ensure success, and be the first point of contact for staff inquiries, questions, and concerns.
- Monitor and manage staff breaks, conduct working interviews to assess potential candidates, and anticipate future staffing needs.
- Monitor staff adherence to business policies and take corrective actions as needed, and build and maintain a strong, hands-on managerial presence in multiple shops.
- Demonstrate excellence, warmth, and professionalism in all guest service interactions, serving as a brand ambassador for The Penny Ice Creamery and proudly representing the core values of the business.
- Uphold The Penny Ice Creamery reputation and that of The Gl Jar, Inc., resolving delicate guest service situations with poise and professionalism.
- Oversee product quality at multiple locations, conducting weekly paper goods inventory and placing orders as needed.
- Conduct regular kitchen and ice cream inventories for multiple locations, coordinate deliveries of product across locations using requisition protocol, and monitor & order apron, towel, sanitizer, and soap inventory as needed.
- Ensure health safety protocols are followed at multiple shop locations, ensuring shop and staff preparedness for impromptu health inspector visits.
- Oversee daily shop upkeep to maintain an impeccable presentation, maintain and trouble essential equipment, and communicate any major issues to Upper Management.
- Manage change banks, monitor deposits and cash reconciliation for accuracy, and make cost-cutting and efficiency recommendations to Upper Management based on regular assessment.
The Gl Jar, which includes The Penny Ice Creamery and The Picnic Basket, was founded in Santa Cruz, CA in 2010 with a focus on made-from-scratch deliciousness, locally sourced ingredients, and community. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law.
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