Principal Engineering Escalation Specialist

2 weeks ago

Santa Clara, California, United States Palo Alto Networks Full time
Job Title: Principal Engineering Escalation Engineer

At Palo Alto Networks, we're committed to protecting our digital way of life. As a Principal Engineering Escalation Engineer, you'll play a critical role in shaping the future of cybersecurity.

Your Career

This is a highly visible, senior-level position on a small but growing team that requires out-of-the-box thinking and technical insight. You'll work closely with our engineering team to intercept and assist or drive technical escalations that come to the executive level.

Your Impact

You'll be responsible for delivering technical expertise to our customers, providing status updates, and addressing technical questions during customer interactions. Your strong command of English and ability to explain complex technical issues to non-technical people will be invaluable in this role.

Qualifications
  • BE or equivalent technical graduation is mandatory or equivalent military experience required
  • Career level experience in support service, technical support, or similar troubleshooting-related role
  • Technical lead in area of expertise related to cyberspace equipment vendor or network security organization
  • Required technical skills include configuring and troubleshooting dynamic routing protocols, L1-L3 troubleshooting, and broad understanding of Internet applications and protocols
Additional Information

Able to explain complex technical issues to non-technical people and have open discussions on network design, network security, and related technical topics. Helpful certifications include advanced certification for network equipment vendors (e.g., JNCIE, JNCP, CCIE, CCNA, CCNP, CCA, etc.)

Our Team

Our engineering team is at the core of our products, connected directly to the mission of preventing cyberattacks. We're constantly innovating, challenging the way we and the industry think about cybersecurity. Our engineers don't shy away from building products to solve problems no one has pursued before.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $237,500/YR. The offered compensation may also include restricted stock units and a bonus.

We're committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

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