Principal Engineering Escalation Engineer NetSec

2 days ago

Santa Clara, California, United States Palo Alto Networks Full time
Job Description

This is a highly visible, senior-level position on a small but growing team that will benefit from out-of-the-box thinking and technical insight.

The ideal candidate has a mix of customer management and broad and deep technical skills related to telecommunications equipment and Internet traffic.

A background in troubleshooting or designing modern networks, a good understanding of the behaviors of Internet applications and protocols, and strong command of English are the starting points to being successful in this role.

Your Impact

This Engineering Escalation role is positioned to intercept and assist or drive technical escalations that come to the executive level in engineering.

Escalations of this type are extremely critical and are driven by the account teams in the field.

Talk with executive levels at customers, delivering discussion about the situation, explaining the root cause or progress toward it, providing status internally, and addressing technical questions during customer interactions.

Qualifications
  • BE or equivalent technical graduation is mandatory or equivalent military experience required
  • Career-level experience in support service, technical support, or similar troubleshooting-related role
  • Technical lead in an area of expertise related to cyberspace equipment vendor or network security organization
  • Required technical skills: configuring and troubleshooting dynamic routing protocols (BGP and OSPF primarily), L1-L3 (ISO model) troubleshooting, broad understanding of and ability to analyze and troubleshoot Internet applications and protocols, troubleshooting VPNs (IPSec and SSL tunnels), pcap analysis (via Wireshark and other tools), hardware troubleshooting for telecommunications equipment, C, C++, and Python programming languages (good to have)
The Team

Our engineering team is at the core of our products – connected directly to the mission of preventing cyberattacks.

We are constantly innovating – challenging the way we, and the industry, think about cybersecurity.

Our engineers don't shy away from building products to solve problems no one has pursued before.

We define the industry, instead of waiting for directions.

We need individuals who feel comfortable in ambiguity, excited by the prospect of a challenge, and empowered by the unknown risks facing our everyday lives that are only enabled by a secure digital environment.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location.

For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $237,500/YR.

The offered compensation may also include restricted stock units and a bonus.

A description of our employee benefits may be found here.

Our Commitment

We're problem solvers that take risks and challenge cybersecurity's status quo.

We can't accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability.

If you require assistance or accommodation due to a disability or special need, please contact us at [insert contact information].

Palo Alto Networks is an equal opportunity employer.

We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

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