Technical Support Specialist

5 days ago

Cleveland, Ohio, United States IQVIA Full time
Job Summary

We are seeking a highly skilled Field Service Representative to join our team at IQVIA. As a Field Service Representative, you will be responsible for providing technical support and assistance to healthcare professionals and participating in technical initiatives in medical device technology.

Key Responsibilities
  • Assist field service staff with organizing, testing, and updating medical devices, installing/configuring hardware, software, and network products.
  • Manually move and carry medical equipment and un-box medical devices from shipping or storage containers.
  • Set-up and organization of equipment and workstations.
  • Conduct routine checks and records data from product tests after installation and configuration.
  • Assignment-based schedule working per diem.
  • Travel nationally to support customer needs.
  • Provide ongoing communication and customer support to on-site hospital staff.
  • Provide on-the-job training (OTJ) for new hires.
  • Complete other duties at the discretion of management.
Requirements
  • Minimum of 1-2 years of technical experience in a hospital setting preferred.
  • An active and unrestricted driver license and a personal vehicle for local work-related assignments are required for this position.
  • Must be comfortable with basic software programs and Microsoft operating system.
  • Ability to assemble and disassemble equipment and devices required.
  • Ability to sit and stand for long periods of time and lift up to 50 pounds required.
  • Ability to work an assignment-based schedule with 40+ hours commitment per week when on assignment required.
  • Ability to clear hospital vendor credentialing requirements, including proof of vaccination status.
Preferred Experience
  • Hardware - Replacing Bezels, key pads, buttons, batteries, etc.
  • Software - Calibrations, networking, software updates, etc.
  • Set-up and organize the equipment and workstations.
  • Conduct routine checks and records data from product tests after installation and configuration.

IQVIA is a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry.

We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world.

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities.

IQVIA's ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status.

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