National Parks Tour Guide

1 month ago


Chattanooga, Tennessee, United States American Cruise Lines Full time
National Parks Tour Guide Role

The National Parks Tour Guide is a key position that requires a unique blend of hospitality, tourism, and event management skills. As a Tour Guide, you will be responsible for leading guests through their daily National Parks explorations, acting as a company representative and brand ambassador, and creating a fun atmosphere while engaging guests and socializing throughout the land exploration.

This role has a high level of guest interaction and can be demanding, with long hours. The ideal candidate will have a passion for guest satisfaction, excellent communication and social skills, and a collaborative team spirit.

Responsibilities
  • Lead guests through National Parks explorations, providing accurate and relevant information and facts about the parks, history, nature, and wildlife.
  • Effectively communicate with guests about the schedule, weather, and activity levels.
  • Create daily programs to explain what each day entails.
  • Develop and execute entertainment, such as trivia and games, on board the motorcoach.
  • Accompany guests who choose to stay back from excursions.
  • Assist guests with minor medical attention.
  • Accommodate all reasonable guest requests.
  • Be available by phone for guests at all hours in case of emergency.
  • Socialize with guests at every opportunity.
  • Communicate with the home office frequently, including completing daily reports and relaying information about early guest departures or changes in schedule/plans.
  • Prepare materials for turnaround day.
  • Monitor and evaluate the performance of vendors, coach companies, and guides and send feedback to the home office.
Requirements
  • Previous National Parks Tour Guide experience.
  • Strong knowledge of National Parks operations and travel routes.
  • Significant experience in hospitality, tourism, and/or event management.
  • Excellent communication and social skills.
  • Excellent time management skills and attention to detail.
  • Strong critical thinking skills.
  • Strong sense of production and presentation.
  • Enthusiastic, confident, and can-do attitude.
  • Basic knowledge of audio/visual equipment.


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