National Parks Tour Guide
1 month ago
The National Parks Tour Guide is a key position that requires a unique blend of hospitality, tourism, and event management skills. As a Tour Guide, you will be responsible for leading guests through their daily National Parks explorations, acting as a company representative and brand ambassador, and creating a fun atmosphere while engaging guests and socializing throughout the land exploration.
This role has a high level of guest interaction and can be demanding, with long hours. The ideal candidate will have a passion for guest satisfaction, excellent communication and social skills, and a collaborative team spirit.
Responsibilities
- Lead guests through National Parks explorations, providing accurate and relevant information and facts about the parks, history, nature, and wildlife.
- Effectively communicate with guests about the schedule, weather, and activity levels.
- Create daily programs to explain what each day entails.
- Develop and execute entertainment, such as trivia and games, on board the motorcoach.
- Accompany guests who choose to stay back from excursions.
- Assist guests with minor medical attention.
- Accommodate all reasonable guest requests.
- Be available by phone for guests at all hours in case of emergency.
- Socialize with guests at every opportunity.
- Communicate with the home office frequently, including completing daily reports and relaying information about early guest departures or changes in schedule/plans.
- Prepare materials for turnaround day.
- Monitor and evaluate the performance of vendors, coach companies, and guides and send feedback to the home office.
- Previous National Parks Tour Guide experience.
- Strong knowledge of National Parks operations and travel routes.
- Significant experience in hospitality, tourism, and/or event management.
- Excellent communication and social skills.
- Excellent time management skills and attention to detail.
- Strong critical thinking skills.
- Strong sense of production and presentation.
- Enthusiastic, confident, and can-do attitude.
- Basic knowledge of audio/visual equipment.
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