Tour Guide Team Member
4 weeks ago
As a Tour Guide Team Member at Ruby Falls, you will lead visitors through the cave, providing engaging and informative commentary about its features and history. This role requires ensuring the safety and comfort of guests and delivering excellent customer service. Strong communication skills and the ability to handle diverse groups are essential.
Responsibilities:
- Deliver engaging tours to groups of at least 40 guests, using verbal and non-verbal methods to convey messages.
- Effectively communicate with people of all backgrounds and ages, providing a welcoming experience for all.
- Lead 60-80 minute tours, following established procedures and protocols.
- Answer guest questions, provide directions, and greet visitors warmly, adhering to Ruby Falls' service guidelines.
- Load the tour and operate the elevator, as assigned, between tours.
- Communicate with the Admissions team, maintenance, and management regarding areas of concern.
- Be aware of emergency procedures and respond appropriately in the event of an incident or accident.
- Maintain the cleanliness of facilities and ensure a positive experience for all guests.
- Provide friendly customer service, meeting the company's expectations.
- Conduct restroom and café checks as needed.
- Perform other assignments as assigned.
Physical Requirements:
- Walk up to 5 miles.
- Ability to use hands and fingers to press, grab, and manipulate objects.
- Physical ability to navigate and lead tours through the cave environment.
- Stand for up to 5 hours.
- Lift and carry up to 40 pounds.
Educational and Other Requirements:
- Previous experience in a customer-facing role is preferred but not required.
- Must be at least 16 years old.
- Must be available to work weekends and holidays.
- Must be able to speak and communicate effectively with customers and coworkers.
- Willingness to learn about cave geology, history, and safety procedures.
- Ability to read, interpret, and respond to necessary documents.
- Ability to work with minimal supervision.
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