Management Team Lead

1 week ago


New York, New York, United States BISCUITS & BATH COMPANIES Full time
Job Role:

As a key member of our management team at BISCUITS & BATH COMPANIES, you will play a pivotal role in leading our team to deliver exceptional services to our clients. Your primary focus will be on building a highly competent and cohesive team, developing meaningful relationships with our clients, and driving operational excellence across all our services.

Key Responsibilities:

Team Building:
  • Recruit, train, and develop our team of professionals to ensure they have the necessary skills to excel in their roles.
  • Develop a workforce plan that focuses on skill development, cross-training, and performance management.
  • Foster a winning culture that aligns with our company values and promotes a collaborative work environment.

Client Relationship Development:
  • Work closely with our clients to understand their needs and preferences, and deliver services that meet or exceed their expectations.
  • Ensure that we maintain responsible and realistic promises to our clients, and address any concerns or issues promptly.
  • Develop and implement marketing strategies to promote our services and additional offerings to our clients.

Operational Excellence:
  • Monitor and maintain the highest standards of service delivery, ensuring that all our promises to our clients are kept.
  • Implement processes to ensure that all our services exceed client expectations.
  • Maintain the cleanliness and organization of our facilities and equipment.

Requirements:

We are seeking an individual with a Bachelor's degree or equivalent combination of training and experience. A minimum of three years of management experience is required, along with a passion for delivering exceptional service and a love for dogs. The ideal candidate will possess a high level of self-awareness, a willingness to adapt, and excellent communication skills. Proficiency in Microsoft Office Suite and internet savvy is also essential. Starting salary is $22.00 per hour.

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