Medical Office Coordinator

3 days ago

Brooklyn Park, Minnesota, United States The Orthopedic Partners Full time

**About The Orthopedic Partners**

The Orthopedic Partners is a leading healthcare provider dedicated to delivering exceptional patient care and experiences.

We are seeking a highly skilled Medical Office Coordinator to join our team at our Park City, Utah location.

Salary: $45,000 - $55,000 per year

About the Role:

We are looking for an organized and detail-oriented Medical Office Coordinator to support our front desk team. As a key member of our medical office staff, you will provide exceptional customer service, administrative support, and ensure seamless operations in a fast-paced environment.

Responsibilities:

  • Welcome patients, visitors, and other individuals arriving at the medical office with a warm and friendly greeting.
  • Efficiently check patients in for appointments, ensuring accurate and complete registration information.
  • Verify insurance coverage and collect necessary co-pays or payments.

Scheduling and Coordination:

  • Schedule patient appointments, ensuring optimal utilization of available time slots.
  • Coordinate with healthcare professionals to schedule follow-up appointments, referrals, and consultations.
  • Maintain and update the appointment calendar, making necessary adjustments as needed.

Communication and Correspondence:

  • Answer phone calls, respond to inquiries, and provide information regarding services, office policies, and general medical office procedures.
  • Retrieve and relay voicemail messages promptly and accurately.
  • Respond to emails and other forms of correspondence in a timely manner.

Patient Records and Documentation:

  • Accurately input and update patient information in the electronic health record (EHR) system.
  • Maintain patient records, ensuring confidentiality and compliance with privacy regulations.

Billing and Insurance:

  • Collaborate with the billing department or external billing service providers as needed.

Requirements:

  • High school diploma or equivalent required.
  • A minimum of 1 year of experience in the medical industry is preferred.
  • Skill in answering the telephone in a pleasant and helpful manner and using a multi-line telephone system.
  • Skill in operating a computer and basic office equipment.
  • Familiarity with billing software and electronic medical records (EMR) systems is preferred.
  • Excellent organizational skills with a keen attention to detail and ability to prioritize tasks effectively.
  • Strong analytical and problem-solving abilities.
  • Excellent written and verbal communication skills, with the ability to effectively interact with insurance providers, patients, and internal stakeholders.
  • Demonstrated ability to work independently and collaboratively in a fast-paced environment.
  • High level of integrity and professionalism when handling sensitive patient information.
  • Proficiency in MS Office applications, particularly Excel and Word.

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