Customer Success Manager

3 weeks ago


Glendale, Arizona, United States Ping Identity Full time

About Ping Identity: We're changing the way people think about enterprise security technology. Our Identity Defined Security platform is building a borderless world where people have total freedom to work without friction or fear. We call this digital freedom. It's not just something we provide our customers - it's something that inspires our company. People don't come here to cultivate a culture of digital freedom; they come to help us build it. We're headquartered in Denver, Colorado, and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including over half of the Fortune 100. As a Customer Success Manager, you will work with clients to ensure they're successful with Ping solutions. You'll report to the Manager of Customer Success Management for your region and be part of our Customer Care organization. You'll work with our Professional Services and Technical Support Teams to ensure a client's journey from purchase to production is smooth and well-managed. You'll also monitor a client's ongoing health and establish a cadence for client interactions that ensure each customer is optimized on their existing deployed solutions. Your key responsibilities will include:

Key Responsibilities:
  • Manage ongoing customer needs effectively to promote high customer retention and loyalty
  • Engage with multiple customer stakeholders to identify, define, track, and measure the overall impact of Ping solutions to the organization
  • Advocate customer needs/issues cross-departmentally
  • Develop, prepare, and nurture customers for advocacy
  • Develop and deliver 'success plans' to key customers, identifying stakeholders, milestones, metrics, and risks
  • Demonstrate advanced insights and understanding of customers' business/industry

As a Customer Success Manager, you'll have the opportunity to work with our Identity Defined Security platform and help our clients achieve their goals. If you're passionate about customer success and have a strong understanding of enterprise security solutions, we encourage you to apply for this role. We offer a range of benefits, including open PTO, parental leave, free healthcare options, and education reimbursement. Ping Identity is an equal opportunity employer and welcomes applications from diverse candidates.



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