Admissions Coordinator

4 weeks ago

Green Bay, United States Woodside Senior Communities Full time

POSITION SUMMARY

Responsible for census development, coordination of admissions to facility, and referral/resource relationship building. Promotes a positive image of Woodside Lutheran Home to the community and outside professionals. Provides accurate and timely communication to potential admissions, referral sources, and appropriate facility team members regarding census, admissions, and referrals.

 

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

  • Gathers pertinent referral and inquiry information and coordinates pre-admission process to include clinical assessments with identification of care needs, pharmaceutical requirements, durable medical needs, financial information, resident and responible party introductions with staff. Documents all necessary information in an accurate and timely manner.
  • Ensures that professional, referral specific tours of facility are conducted promptly for potential residents, responsible parties, and referral sources.
  • Responds immediately to inquiries and referrals. Maintains positive working relationship with external referral sources.
  • Manages the inquiry process professionally within business objectives. Promptly obtains clinical and financial approvals and information prior to admission decision-making.
  • Completes admission paperwork within 24 hours of admission.
  • Complies with all HIPAA policies, procedures, and regulations and requirements. Uses and/or discloses only minimum amount of Protected Health Information necessary to complete assigned tasks.
  • Explain policies, procedures, or services to potential referrals and new admissions using medical or administrative knowledge.
  • Ensures 24 hour a day admission coverage and trains back up admission personnel on the inquiry, tour process, and completion of admission paperwork.
  • Develops and implements a sales and marketing plan. Is involved in outside marketing/referral activities 70-80% of time.
  • Maintains knowledge of community services and analyzes market place continuously. Completes and reports referral, admission, and marketing activity tracking as required.
  • Collect and report data on topics such as referrals received, conversion to admission rates, referral sources, marketing tracking.
  • Collaborates to develop and distribute newsletters, brochures, or other printed materials to share information with referrals, clinics, and the community.
  • Performs physical activities including standing, lifting (up to 50 pounds unassisted), bending, stooping, pushing, pulling, twisting.
  • Daily visits to hospitals, clinics, out of facility events to promote Woodside, visit potential admissions, and complete marketing responsibilities.
  •  Performs other duties as assigned to meet the needs of the residents and facility.

POSITION QUALIFICATIONS

Competency Statement(s)

  • Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
  • Friendly - Ability to exhibit a cheerful demeanor toward others.
  • Organized - Possessing the trait of being organized or following a systematic method of performing a task.
  • Detail Oriented - Ability to pay attention to the minute details of a project or task.
  • Accuracy - Ability to perform work accurately and thoroughly.
  • Interpersonal - Ability to get along well with a variety of personalities and individuals.
  • Self Motivated - Ability to be internally inspired to perform a task to the best of ones ability using his or her own drive or initiative.
  • Creative - Ability to think in such a way as to produce a new concept or idea.
  • Relationship Building - Ability to effectively build relationships with customers and co-workers.
  • Working Under Pressure - Ability to complete assigned tasks under stressful situations.
  • Sales Ability - Ability to use appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea.
  • Adaptability - Ability to adapt to change in the workplace.
  • Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
  • Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
  • Time Management - Ability to effectively prioritize work and complete in accordance with timelines.


SKILLS & ABILITIES

Education : Education or experience to meet position requirements. Ability to read, write, speak and understand English. 

Experience : Experience and ability to relate positively, effectively and professionally with residents, families, community, outside professionals, and facility staff. Needs to have a valid driver's license and ability to travel locally.

Computer Skills

Proficient with Microsoft Office products and ability to utilize facility and industry specific computer programs and tools including remote access, cellular phones, etc.

Certificates & Licenses

Valid Driver's License; licsnsure or certification appropriate to degree.  Registered Nursing License preferred.  

Other Requirements

Sales and marketing experience in long term care preferred; clinical background and/or understanding of medical terminology and conditions preferred. Well organized and able to complete responsibilities timely and communicate information clearly and professionally with colleagues. Valid driver's license and access to a vehicle.  

 

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