Elevate Luxury Experiences as a Senior Operations Director
1 week ago
The One Haus is seeking an accomplished Senior Operations Director to spearhead its luxury hotel and private social club in Atlanta. As a visionary leader, you will drive growth, enhance guest experiences, and maintain the highest standards of luxury and exclusivity.
Key Responsibilities:
- Strategic Leadership: Develop and implement strategies that align with the establishment's mission to create an inviting, high-end social and wellness environment. Set and achieve long-term goals to elevate brand reputation and member loyalty.
- Operational Excellence: Lead all daily operations, ensuring smooth functioning across all areas, including accommodations, dining venues, wellness facilities, and event spaces. Continuously monitor service standards and operational efficiency to maintain a premier experience for guests and members.
- Team Development: Recruit, train, and manage a dedicated team of professionals. Foster a culture of excellence and collaboration, providing mentorship to support professional growth and high performance within the team.
- Membership & Guest Engagement: Cultivate strong relationships with members and guests by understanding and responding to their unique needs. Innovate and implement programs, events, and services that enhance member satisfaction and promote a sense of community.
- Financial Management: Oversee financial planning, budgeting, and forecasting for all departments. Analyze financial data to make informed decisions that drive profitability and sustainable growth while maintaining high service standards.
- Brand Experience & Quality Control: Ensure that the property's design, aesthetics, and ambiance reflect a high standard of luxury and sophistication. Consistently uphold brand values in all guest and member interactions, marketing initiatives, and service touchpoints.
Qualifications:
- Extensive leadership experience in luxury hospitality, multiple food and beverage programs, social clubs, or lifestyle-focused properties.
- Strong financial acumen with experience in budgeting, P&L management, and strategic planning.
- Proven track record of fostering positive member and guest experiences through innovative programming and service excellence.
- Exceptional communication and interpersonal skills, with the ability to inspire and lead diverse teams.
- Knowledge of current trends in luxury hospitality, wellness, and high-end dining.
Compensation and Benefits: A competitive salary and benefits package, including health and wellness programs, professional development opportunities, and access to exclusive facilities and events.
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