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Claims Manager
2 months ago
Zurich North America is seeking a highly skilled Claims Manager to lead our General Liability team. As a key member of our organization, you will be responsible for driving superior claims results, achieving customer satisfaction targets, and ensuring compliance with all legal, regulatory, and internal control requirements.
Key Responsibilities:- Drive claims results in Commercial General Liability claims of moderate complexity by providing direction, technical guidance, and tracking and reporting on key metrics.
- Achieve customer satisfaction targets by building and maintaining relationships with internal colleagues, external customers, and brokers, and analyzing and resolving quality and customer service problems.
- Manage corporate expenses by monitoring file allocations, resources, and other expenditures to ensure appropriateness.
- Ensure compliance with all legal, regulatory, and internal control requirements.
- Provide claims insights to assist business units by collaborating in product development, customer/broker stewardship, and prospect meetings.
- Motivate and lead a high-performance team by attracting, onboarding, recruiting, and retaining team members.
- Drive the performance management process by communicating job expectations, monitoring and evaluating performance, providing feedback, and facilitating employee development per the company's policies.
- Maintain transparent communication by appropriately communicating organization information to team through department meetings, one-on-one meetings, appropriate email, IM, and regular interpersonal communications.
- Create a workplace culture that is consistent with the Zurich mission, vision, and Zurich Basics.
- Protect Zurich's reputation by keeping claims information confidential.
- Maintain professional and technical knowledge by attending educational workshops, professional publications, establishing personal networks, and participating in professional societies.
- Juris Doctor and 5 or more years of experience in the Claims area OR Bachelors Degree and 6 or more years of experience in the Claims area OR High School Diploma or Equivalent and 8 or more years of experience in the Claims area AND Customer service experience Experience with Microsoft Office Experience collaborating across work groups Knowledge of insurance legal statutes and procedures Knowledge of the insurance industry, claims, and the insurance legal and regulatory environment Travel 0-20%
- Managing commercial general liability claims Experience managing construction People management experience Claims operations experience Knowledge and skill in claims handling Negotiation experience Experience in commercial general liability claims Analytical skills
Zurich offers a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.
Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status, or any other legally protected status. EOE disability/vet
