Medical Support Assistant
1 day ago
Dent Neurologic Institute is committed to excellence in all aspects of patient care. Our culture is built on four key pillars: respect, quality, productivity, and wellbeing. By remaining dedicated to these values and our mission, we strive to make a positive impact for patients and colleagues alike.
Estimated Salary:
$45,000 - $55,000 per year, depending on experience.
Job Description
We are seeking a skilled Medical Support Assistant to join our team as a Prior Authorization Coordinator. In this role, you will play a vital part in ensuring seamless patient care by performing a variety of tasks involved in greeting and directing patients, their families, vendors, pharmaceutical representatives, and other business associates.
Key Responsibilities:
- Submit, verify, and follow up on prior authorization requests in a timely manner.
- Assist in calling specialty pharmacies to enroll new start patients and schedule medication deliveries.
- Provide copay assistance information to patients.
- Evaluate and ensure that medications and required documents have arrived for patients' appointments.
- Unpack and restock medication deliveries promptly.
- Communicate essential information to patients and their families regarding services, charges, and routine treatment procedures.
- Schedule same-day add-on infusions and new start patients efficiently.
- Check patients in and inform nursing staff of their arrival; check patients out and schedule follow-up appointments.
- Fax incoming documents daily and distribute them accordingly.
- Answer phone calls and provide accurate information.
- Maintain a clean and organized work environment.
- Adhere to quality assurance, HIPAA, customer focus, infection control, safety, and other established policies.
- Ensure adequate and timely patient follow-up regarding appointments and paperwork.
- Represent the Dent with respect and professionalism when interacting with patients and their families.
- Independently problem-solve and utilize available resources to obtain patient information when needed.
Benefits
- Set scheduling with no overnight shifts.
- Free onsite parking at all locations.
- Comprehensive medical, dental, and vision plans.
- Life insurance.
- A 401(k) retirement plan.
- Critical illness, accident, and legal plans.
- A wellness program.
- Opportunities for learning and development.
- Paid time off and paid holidays.
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