Field Service Specialist
3 days ago
Work/Life Recruiting is seeking a highly skilled Field Service Specialist to provide onsite Calibration and Certification Services, Repair Services, and Installation/Qualification/Operational Qualification/Performance Qualification (I.Q.O.Q.P.Q.) for various laboratory instruments and accessories.
This role requires a highly skilled technician with experience in laboratory equipment and an ability to work independently with minimal supervision.
The position involves significant travel (80% or more of the workload), providing essential customer support in diverse locations, ensuring that equipment functions optimally, and adhering to industry standards and regulations.
Key Responsibilities:- Calibration and Certification Services: Perform routine and scheduled calibrations of laboratory instruments to maintain accuracy and compliance with regulatory standards (e.g., ISO, F.D.A., G.M.P.).
- Repair Services: Diagnose and repair laboratory equipment, ensuring issues are resolved quickly to minimize customer downtime.
- I.Q.O.Q.P.Q. Services: Execute installation, qualification (I.Q.), operational qualification (OQ), and performance qualification (P.Q.) processes for laboratory instruments, ensuring equipment meets all required specifications and standards.
- Customer Support: Provide excellent customer service by effectively communicating with clients, explaining technical issues, and offering guidance on equipment care and maintenance.
- Documentation: Complete detailed service reports, calibration certificates, and compliance documentation following company and regulatory requirements.
- Training: Provide onsite training for end users on the proper use and maintenance of laboratory equipment.
- Safety and Compliance: Follow all company policies, safety guidelines, and regulatory requirements while performing services.
- Travel: Travel extensively (80% or more of the time) to customer sites, sometimes with short notice, to perform calibration, certification, and repair services.
- Associate's degree in Electronics, Instrumentation, or a related technical field; Bachelor's degree preferred.
- 2 to 3 years of experience in field service, preferably with laboratory or industrial equipment.
- Proficiency in troubleshooting, repairing, and calibrating laboratory instruments.
- Knowledge of ISO standards, F.D.A., and G.M.P. regulations is a plus.
- Excellent problem-solving skills and attention to detail.
- Strong verbal and written communication skills.
- Ability to work independently with minimal supervision.
- Willingness to travel extensively, including overnight trips.
- Ability to lift and move equipment 50 pounds or more
- Ability to stand for extended periods and perform repetitive tasks.
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