ED Service Excellence Specialist
3 weeks ago
We are seeking a highly skilled and compassionate Service Excellence Specialist to join our team at Lifespan. This role will play a critical part in enhancing the patient and family experience in our Emergency Department.
Key Responsibilities- Provide exceptional customer service to patients, families, and visitors, ensuring a positive experience throughout their stay.
- Act as a liaison between patients, families, and staff, facilitating communication and resolving issues in a timely and professional manner.
- Assist with initial contact and greeting of patients, family members, and guests, setting the tone for a welcoming and supportive environment.
- Perform a variety of duties, including providing general information, updating patients and families on their loved ones' status, and escorting them to other areas of the department or hospital.
- Support and maintain Service Recovery efforts, addressing patient and family concerns and complaints in a compassionate and effective manner.
- Participate in data reporting and analyses to understand and improve the quality of care and patient experience.
- Bachelor's degree in health administration, social work, psychology, or a related field.
- Demonstrated interest or experience in patient and family service, with a focus on customer satisfaction and service recovery.
- Proficiency in Microsoft Office software applications.
This role will be performed in an emergency department setting, requiring considerable walking and standing to gather and distribute materials around the hospital.
Supervisory ResponsibilityThis is a non-supervisory role.
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ED Service Excellence Specialist
1 day ago
Providence, Rhode Island, United States Lifespan Full timeJob Summary:We are seeking a highly skilled and compassionate Service Excellence Specialist to join our team at Lifespan. As a key member of our Emergency Department, you will play a critical role in supporting patients, families, and visitors awaiting care.Your primary responsibility will be to provide exceptional customer service, ensuring that patients...
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Service Excellence Specialist
3 days ago
Providence, Rhode Island, United States Lifespan Full timeJob SummaryWe are seeking a highly skilled Service Excellence Specialist to join our team at Lifespan. As a key member of our Emergency Department, you will play a critical role in supporting patients, families, and visitors awaiting care.Key ResponsibilitiesAssist with initial contact and greeting of patients, family members, and guests.Provide general...
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