ED Service Excellence Specialist

3 weeks ago


Providence, Rhode Island, United States Lifespan Full time
Job Summary

We are seeking a highly skilled and compassionate Service Excellence Specialist to join our team at Lifespan. This role will play a critical part in enhancing the patient and family experience in our Emergency Department.

Key Responsibilities
  • Provide exceptional customer service to patients, families, and visitors, ensuring a positive experience throughout their stay.
  • Act as a liaison between patients, families, and staff, facilitating communication and resolving issues in a timely and professional manner.
  • Assist with initial contact and greeting of patients, family members, and guests, setting the tone for a welcoming and supportive environment.
  • Perform a variety of duties, including providing general information, updating patients and families on their loved ones' status, and escorting them to other areas of the department or hospital.
  • Support and maintain Service Recovery efforts, addressing patient and family concerns and complaints in a compassionate and effective manner.
  • Participate in data reporting and analyses to understand and improve the quality of care and patient experience.
Requirements
  • Bachelor's degree in health administration, social work, psychology, or a related field.
  • Demonstrated interest or experience in patient and family service, with a focus on customer satisfaction and service recovery.
  • Proficiency in Microsoft Office software applications.
Work Environment and Physical Requirements

This role will be performed in an emergency department setting, requiring considerable walking and standing to gather and distribute materials around the hospital.

Supervisory Responsibility

This is a non-supervisory role.



  • Providence, Rhode Island, United States Lifespan Full time

    Job Summary:We are seeking a highly skilled and compassionate Service Excellence Specialist to join our team at Lifespan. As a key member of our Emergency Department, you will play a critical role in supporting patients, families, and visitors awaiting care.Your primary responsibility will be to provide exceptional customer service, ensuring that patients...


  • Providence, Rhode Island, United States Lifespan Full time

    Job SummaryWe are seeking a highly skilled Service Excellence Specialist to join our team at Lifespan. As a key member of our Emergency Department, you will play a critical role in supporting patients, families, and visitors awaiting care.Key ResponsibilitiesAssist with initial contact and greeting of patients, family members, and guests.Provide general...


  • Providence, Rhode Island, United States HireUp Leadership Full time

    Job OpportunityWe are seeking a highly skilled Interim Emergency Department Clinical Consultant to join our team at Hireup Leadership.Key Responsibilities:Oversee a 40-bed ED with approximately 60,000 annual visitsImprove metrics, including LWBS, door-to-doc, and throughputMentor and develop the ED teamRecruit and retain top talentAbout Us:Hireup Leadership...

  • Travel Nurse RN ED

    3 weeks ago


    Providence, Rhode Island, United States GLC On-The-Go Full time

    Job Title: Travel Nurse RN EDGLC On-The-Go is seeking a skilled travel nurse RN ED to join our team in Providence, Rhode Island.Job Description & RequirementsSpecialty: Emergency DepartmentDiscipline: RN36 hours per weekShift: 12 hours, nightsEmployment Type: TravelAs a travel nurse RN ED, you will have the opportunity to work in a dynamic and fast-paced...

  • Travel Nurse RN ED

    1 month ago


    Providence, Rhode Island, United States GLC On-The-Go Full time

    Job Title: Travel Nurse RN ED - Emergency DepartmentGLC On-The-Go is seeking a skilled travel nurse RN ED - Emergency Department to join our team in Providence, Rhode Island.Job DetailsSpecialty: Emergency DepartmentDiscipline: Registered Nurse (RN)Duration: 13 weeksShift: 12 hours, nightsEmployment Type: TravelAs a travel nurse RN ED - Emergency Department,...


  • Providence, Rhode Island, United States WorkLife Recruiting Full time

    Field Service SpecialistWork/Life Recruiting is seeking a highly skilled Field Service Specialist to provide onsite Calibration and Certification Services, Repair Services, and Installation/Qualification/Operational Qualification/Performance Qualification (I.Q.O.Q.P.Q.) for various laboratory instruments and accessories.This role requires a highly skilled...


  • Providence, Rhode Island, United States LifeSpan Full time

    Job Summary:The Advanced Practice Provider Neurovascular Specialist will be an integral part of the Neurovascular Center team, providing high-quality patient care and expertise in neurointerventional radiology and vascular neurology. This role requires a strong foundation in advanced practice skills, including physical and psychosocial assessment, direct...

  • Travel Nurse RN ED

    4 weeks ago


    Providence, Rhode Island, United States Genie Healthcare Full time

    Travel Nurse RN ED - Emergency Department OpportunityGenie Healthcare is seeking a skilled Travel Nurse RN ED - Emergency Department professional to join our team.Job DetailsSpecialty: ED - Emergency DepartmentDiscipline: RNDuration: 13 weeksShift: 12 hours, eveningsEmployment Type: TravelRequirements:2 years of experience requiredACLS, BLS, PALS...

  • Travel Nurse RN ED

    1 day ago


    Providence, Rhode Island, United States Solomon Page Full time

    Job Title: Travel Nurse RN ED - Emergency DepartmentSolomon Page is seeking a skilled travel nurse RN ED - Emergency Department to join our team. Job Requirements:Specialty: ED - Emergency DepartmentDiscipline: RNShift: 12 hours, nightsEmployment Type: TravelOur client is looking for a dedicated and compassionate Registered Nurse to provide high-quality...


  • Providence, Rhode Island, United States Marvel Medical Staffing Full time

    ER/ED RN Job OpportunityMarvel Medical Staffing is seeking a skilled ER/ED RN for a 13-week assignment in North Providence, RI.Key Details:Shift Type: NightsDuration: 13 weeksAbout the Job:This ER/ED RN position offers a unique opportunity to work in a dynamic and fast-paced environment. As a key member of the healthcare team, you will provide high-quality...

  • Travel Nurse RN ED

    2 weeks ago


    Providence, Rhode Island, United States OneStaff Medical Full time

    Job Title: Travel Nurse RN ED - Emergency DepartmentOneStaff Medical is seeking a skilled travel nurse RN ED - Emergency Department to join their team in Providence, Rhode Island.Job SummaryAs a travel nurse RN ED - Emergency Department, you will be responsible for providing high-quality patient care in a fast-paced emergency department setting. You will...

  • Travel Nurse RN ED

    1 month ago


    Providence, Rhode Island, United States RNnetwork Full time

    Job Title: Travel Nurse RN ED - Emergency DepartmentRNnetwork is seeking a travel nurse RN ED - Emergency Department for a travel nursing job in Warwick, Rhode Island.Job Description & RequirementsSpecialty: ED - Emergency DepartmentDiscipline: RNShift: 12 hours, daysEmployment Type: TravelAs an emergency room nurse, you will be responsible for providing...


  • Providence, Rhode Island, United States COLLETTE TRAVEL SERVICE INC Full time

    Job Title: Group Air SpecialistCollette Travel Service Inc. is seeking a highly skilled Group Air Specialist to join our Air Team. This role is responsible for securing air transportation for all group passengers and maintaining all air reservations for assigned tour series.Key Responsibilities:Coordinate air transportation for assigned tour series based on...


  • Providence, Rhode Island, United States LifeSpan Full time

    Job SummaryThe Advanced Practice Provider Neurovascular Specialist will play a critical role in facilitating a quality hospital experience and outcome for patients within the Neurointerventional Radiology and Vascular Neurology team at LifeSpan.Key ResponsibilitiesManage a caseload of patients in partnership with the healthcare team to optimize health status...

  • Pet Care Specialist

    3 days ago


    Providence, Rhode Island, United States Furry Fellas Pet Service LLC Full time

    Furry Fellas Pet Service LLC: A Rewarding Career in Pet CareWe are seeking experienced and passionate individuals to join our team as Pet Care Specialists. As a Pet Care Specialist, you will have the opportunity to work with a variety of furry friends, providing them with the love, care, and attention they deserve.About the RoleAs a Pet Care Specialist, you...

  • Travel Nurse RN ED

    3 weeks ago


    North Providence, Rhode Island, United States Tact Staff Full time

    Job Title: Travel Nurse RN EDTact Staff is seeking a skilled travel nurse RN ED to join our team in North Providence, Rhode Island.Job Description & RequirementsSpecialty: Emergency DepartmentDiscipline: Registered NurseShift: 12 hoursEmployment Type: TravelAs a travel nurse RN ED, you will have the opportunity to work in a dynamic and fast-paced...

  • Bra Specialist

    1 month ago


    Providence, Rhode Island, United States Adore Me Retail Inc Full time

    About the Bra Specialist position at Adore Me Retail IncWe are seeking a highly skilled Bra Specialist to provide exceptional customer service and meet sales quotas for our business.Candidates with strong communication skills who can make customers feel welcome in our store will stand out. You will help identify client needs, present and answer questions...


  • Providence, Rhode Island, United States Abacus Service Corporation Full time

    Job Title: Supervisor Dining ServicesAbacus Service Corporation is seeking a highly skilled and experienced Supervisor Dining Services to join our team.Job Summary:The successful candidate will be responsible for overseeing the daily operations of our dining services, ensuring high-quality service, and maintaining a safe and healthy environment for our...

  • Travel Nurse RN ED

    3 weeks ago


    North Providence, Rhode Island, United States Epic Travel Staffing Full time

    Job Title: Travel Nurse RN ED - Emergency DepartmentEpic Travel Staffing is seeking a skilled Travel Nurse RN ED - Emergency Department to join their team. As a Travel Nurse RN ED - Emergency Department, you will be responsible for providing high-quality patient care in a fast-paced emergency department setting.Job Requirements:Specialty: ED - Emergency...

  • Travel Nurse RN ED

    4 weeks ago


    Providence, Rhode Island, United States Solomon Page Full time

    Job Title: Travel Nurse RN EDSolomon Page is seeking a skilled travel nurse to join their team in Providence, Rhode Island.Job Details:Specialty: Emergency DepartmentDiscipline: Registered NurseDuration: 13 weeksShift: 12 hours, nightsEmployment Type: TravelOur client is looking for a dedicated and compassionate Registered Nurse to provide high-quality...