Patient Services Associate

2 weeks ago


Connellsville, Pennsylvania, United States Excela Health Full time
Job Summary

We are seeking a highly organized and detail-oriented Patient Services Associate to join our team at Excela Health. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and administrative support to our physicians and staff.

Key Responsibilities
  • Ensure positive customer service atmosphere and interaction in the reception area.
  • Process telephone calls and messages promptly, accurately, and courteously.
  • Follow recommended department guidelines for triage and scheduling of patients.
  • Interview and pre-register patients at the time of or prior to the visit date.
  • Enter all information into the billing system per established policies and procedures.
  • Accurately code visit based on diagnosis given.
  • Identify coding discrepancies and seek clarification to maximize reimbursement/minimize rejections.
  • Support financial objectives.
  • Make every effort to collect payment at the time of visit.
  • Assist in maintaining/decreasing organization/departmental costs.
  • Facilitate patient access to care.
  • Schedule patients for appropriate intervals and provider based on protocols.
  • Provide instructions and directions based on protocols and physician order.
  • Act as a patient advocate.
Requirements
  • High School Diploma, GED or next level of higher education.
  • Strong leadership ability, good organizational skills, independent and critical thinking skills, and sound judgment.
  • Strong ability to communicate complex and/or controversial topics and concepts to a wide and diverse audience.
Preferred Qualifications
  • Previous outpatient office experience. Two years' experience in a medical/billing/fiscal or customer service function strongly preferred.
  • Medical terminology and third-party health care coverage experience preferred.
Work Environment

Effective March 2020 or during pandemic: goggles, face shield, and mask are required according to CDC guidelines

When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required.



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