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Customer Service Representative

2 months ago

Connellsville, Pennsylvania, United States PNC Financial Services Group Full time
Job Summary

PNC Financial Services Group is seeking a highly skilled and customer-focused individual to join our Retail Branch organization as a Full-Time Teller. As a key member of our team, you will be responsible for providing exceptional customer service, processing high-volume customer banking transactions, and developing banking product referral opportunities through strong customer relationship skills.

Key Responsibilities
  • Deliver a Unique Customer Experience: Focus on improving customer financial well-being and creating loyalty while increasing share of wallet.
  • Process Customer Interactions: Handle a variety of customer interactions, including transactions, inquiries, and concerns.
  • Identify Banking Opportunities: Recognize opportunities to refer customers to branch staff or PNC ecosystem partners.
  • Perform Lobby Engagement Activities: Connect with customers, position PNC products to meet their needs, and educate them on options for managing financial transactions.
  • Apply Product and Procedural Knowledge: Solve customer problems by applying product and procedural knowledge.
  • Adhere to Policies and Procedures: Demonstrate sound judgment within established limits and ensure teller and branch daily operations are completed efficiently and accurately.
Requirements
  • Customer Focus: Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions.
  • Managing Risk: Assess and effectively manage all risks associated with business objectives and activities to ensure adherence to PNC's Enterprise Risk Management Framework.
Preferred Qualifications
  • Accountability: Take ownership of customer interactions and transactions.
  • Banking: Possess knowledge of banking products and services.
  • Client Loyalty: Focus on building strong relationships with customers to increase loyalty and retention.
  • Customer Experience (CX): Understand the importance of delivering exceptional customer experiences.
  • Customer Service: Provide prompt, professional, and courteous service to customers.
  • Identifying Opportunities: Recognize opportunities to refer customers to branch staff or PNC ecosystem partners.
  • Leveraging Technology: Stay up-to-date on the latest technology and tools to improve customer experiences.
  • Proactive Sales: Identify opportunities to sell banking products and services to customers.
Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include:

  • Medical/Prescription Drug Coverage: With a Health Savings Account feature.
  • Dental and Vision Options.
  • Employee and Spouse/Child Life Insurance.
  • Short and Long-Term Disability Protection.
  • 401(k) with PNC Match, pension, and stock purchase plans.
  • Dependent Care Reimbursement Account.
  • Back-up Child/Elder Care.
  • Adoption, Surrogacy, and Doula Reimbursement.
  • Educational Assistance, including select programs fully paid.
  • Robust Wellness Program with financial incentives.
Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.