Customer Service Representative

2 weeks ago

Connellsville, Pennsylvania, United States Rural King Supply Full time
{"title": "Cashier", "description": "About Us

Rural King Supply is committed to delivering exceptional customer experiences and creating a positive work environment for our associates. We offer opportunities for growth, competitive benefits, and a people-first approach to ensure our team members feel valued and supported.

Our Benefits
  • 401(k) plan with a 100% match on the first 3% of your contributions and 50% of the next 2%
  • Healthcare plans to support your needs
  • Virtual doctor visits
  • Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic's Complex Care Program
  • 15% Associate Discount
  • Dave Ramsey's SmartDollar Program (no cost to you)
  • Associate Assistance Program
  • RK Cares Associate Hardship Program
  • 24/7 Chaplaincy Services
Job Summary

The Cashier plays a crucial role in delivering exceptional customer service and ensuring smooth transactional experiences for our valued customers. As a frontline representative of our brand, you will be responsible for greeting and interacting with customers, processing transactions accurately, and maintaining a welcoming store environment.

Key Responsibilities
  • Exceed customer expectations by delivering outstanding service through clear communication and active listening
  • Greet customers with a friendly and welcoming demeanor as they enter the store
  • Follow the Cashier script to assist customers through the transaction process and educate them on company programs
  • Execute cash management, return, layaway, and exchange policies with precision and adherence to company guidelines
  • Communicate professionally and in an upbeat and friendly manner with all Rural King associates and customers
  • Provide product information and answer basic customer inquiries, offering recommendations as appropriate
  • Coordinate with the loaders and promptly respond to customer requests for assistance
  • Efficiently execute precise transactions while prioritizing timely service, and handle price dispute resolution with professionalism
  • Stand in designated area in front of the registers to indicate that you are available to assist customers when not currently engaged in a transaction
  • Emphasize the value of joining the Rural King loyalty program, detailing benefits such as special offers, points accumulation, and personalized recommendations
  • Utilize the designated cashier script to engage with customers during transactions
  • Introduce the benefits of the Rural King Visa card to customers, highlighting its advantages such as exclusive offers, rewards, and flexible financing options
  • Respond to incoming calls at the registers with impeccable phone etiquette, identifying the store and yourself as a representative of Rural King using a professional and friendly demeanor
  • Ensure the reconciliation of registers and filing of paperwork with an unwavering commitment to achieving 100% accuracy
  • Ensure proper deactivation of either EAS (Electronic Article Surveillance) devices or spider wrapped products as needed
  • Maintain heightened awareness of your surroundings to prevent loss (shrink) and deliver exceptional customer service
  • Execute cashier responsibilities thoroughly, encompassing a range of tasks such as stocking coolers, cleaning front windows, and efficiently managing registers
  • Refill popcorn and coffee stations in a timely manner to meet customer demands and maintain a positive experience
  • Keep shopping carts and restrooms clean and well-maintained to ensure a positive customer experience
  • Use general office equipment such as telephone, copy machine, fax machine, calculator, and computer
  • Participate in cross-training for flexibility in various departments and responsibilities
  • Actively participate in learning initiatives offered such as training programs, workshops, and webinars
  • Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively
  • Demonstrate behaviors that exemplify Rural King's Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement
  • Perform other duties as assigned
Supervisory Responsibilities

None

Essential Qualities for Success
  • Possess exceptional customer service skills and a desire to help others
  • Comfortable navigating computer systems and software to assist customers or manage activities
  • Excellent verbal and written interpersonal and communication skills
  • Ability to interact with the team in a fast-paced environment, remaining flexible, proactive, resourceful, and efficient
  • Strong communications (written, oral and interpersonal skills)
  • Demonstrated ability to actively listen, ask relevant questions, and provide thorough and articulate responses
  • Proficiency in adapting communication style and tone to effectively interact with individuals from diverse backgrounds and at different levels within the organization
  • Ability to complete repetitive activities
  • Demonstrated resilient mindset and the ability to maintain motivation and optimism in the face of difficulties and setbacks
  • Demonstrates a proactive and positive attitude towards training new cashiers
Physical Requirements
  • Ability to maintain a seated or standing position for extended durations
  • Ability to lift, push, and/or pull a minimum of 30 pounds repetitively and 31-50 pounds intermittently
  • Able to navigate and access all facilities
  • Skill to effectively communicate verbally with others, both in-person and via electronic devices
  • Close vision for computer-related tasks

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

"}

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